Box Office & Guest Experience Lead (Flexible Schedule)

Formula 1 Las Vegas Grand Prix; Las Vegas (NV); On-site; USD 60,000 - 90,000; Full time

Job summary

The Box Office Manager at Formula 1 Las Vegas Grand Prix oversees the Box Office operations for Grand Prix Plaza, ensuring guest-focused service, accurate ticketing transactions, and revenue accountability. This role partners with Guest Experience leadership to deliver exceptional guest arrivals and experiences during race week and events.

Responsibilities include coaching a high-performing team, managing ticketing systems and promotions, and driving attendance and revenue growth through guest

Qualifications

• Bachelor's degree in Business, Hospitality, Tourism, Operations, or related field preferred.
• 3+ years of leadership experience in ticketing, admissions, attractions, entertainment, hospitality, retail, sales, or related guest-facing environment.
• Proven ability to coach employees on sales techniques, guest engagement, and product knowledge.
• Strong understanding of point-of-sale systems and revenue accountability.
• Experience in high-volume, live entertainment settings.

Responsibilities

• Lead the daily operation of the Box Office, ensuring exceptional guest service and achievement of departmental goals.
• Train, coach, schedule, and develop Box Office Supervisors and Agents.
• Establish and monitor KPIs such as ticket sales, upsell conversion, per-cap spending, and labor productivity.
• Drive revenue growth by educating guests on Grand Prix Plaza attractions, experiences, packages, and events.
• Maintain expertise in ticketing systems, pricing, inventory management, promotions, and procedures.
• Assist with escalated guest situations involving ticket purchases, refunds, rebooking, or accessibility needs.
• Monitor guest feedback and implement strategies to improve guest experience and resolve concerns.

Skills

Ticketing leadership

Guest service

Staff coaching

Sales analytics

Education

Bachelor's degree preferred

Tools

POS systems

Ticketing platforms

Job description

The Box Office Manager at Formula 1 Las Vegas Grand Prix oversees the Box Office operations for Grand Prix Plaza, ensuring guest-focused service, accurate ticketing transactions, and revenue accountability. This role partners with Guest Experience leadership to deliver exceptional guest arrivals and experiences during race week and events.

Responsibilities include coaching a high-performing team, managing ticketing systems and promotions, and driving attendance and revenue growth through guest