Box Office Lead & Guest Experience Supervisor

AEG; Saratoga (CA); On-site; USD 21,309 - 30,350; Part time

Benefits offered by this job

Part-time benefits eligibility

Job summary

A leading entertainment company in Saratoga, California, seeks a Box Office Supervisor to oversee ticket selling staff and resolve customer service issues. The ideal candidate will have at least 3 years of related work experience and strong supervisory skills. This position involves flexible scheduling, training staff, and coordinating events with the marketing department. Join us in enhancing the customer experience in live entertainment, offering an hourly pay of $18.75 without bonus eligibility.

Qualifications

• 3 years of related work experience required.
• Excellent written and verbal communication skills needed.
• Experience in a supervisory role is necessary.
• Must be available for flexible scheduling including nights and weekends.

Responsibilities

• Supervise ticket selling staff and ensure compliance with job responsibilities.
• Train ticketing staff and assist with scheduling.
• Accurately reconcile credential inventory at the end of each shift.
• Resolve customer service issues related to ticketing.
• Coordinate show builds with the marketing department.

Skills

Supervisory skills

Customer service

Conflict resolution

MS Office proficiency

Job description

A leading entertainment company in Saratoga, California, seeks a Box Office Supervisor to oversee ticket selling staff and resolve customer service issues. The ideal candidate will have at least 3 years of related work experience and strong supervisory skills. This position involves flexible scheduling, training staff, and coordinating events with the marketing department. Join us in enhancing the customer experience in live entertainment, offering an hourly pay of $18.75 without bonus eligibility.