Box Office Supervisor

San Jose State University; San Jose (CA); On-site; USD 57,000 - 76,000; Full time

Benefits offered by this job

Benefits package

Job summary

San José State University is seeking a Box Office Supervisor for the Hammer Theatre to oversee box office operations, including ticketing, customer service, and financial reporting. The role also entails hiring, training, and scheduling student assistants to ensure ADA-compliant, high-quality guest experiences.

Responsibilities include staffing, revenue reconciliation, client liaison, and on-site supervision during events, with collaboration across departments to support smooth operations at the

Qualifications

• Completion of a high school program or equivalent
• Three years of related office work experience

Responsibilities

• Recruit, hire, train, schedule, and mentor student box office assistants
• Build and maintain ticketing for events
• Oversee ticket inventory and sales
• Respond to patron inquiries by phone, email, online, and in person
• Establish customer service standards for a high-quality guest experience
• Reconcile ticket sales and oversee cash handling and deposits
• Serve as liaison with clients and event stakeholders
• Provide on-site box office supervision for events
• Coordinate staffing and event coverage
• Collaborate with internal departments to support smooth event operations

Skills

Customer service

Supervision

Ticketing

Staff training

Cash handling

Office coordination

Microsoft Office

Communication

VBO

VenueOps

Education

High school diploma

Tools

VBO (Virtual Box Office)

VenueOps

When I Work

Job description

Job Summary

The Hammer Theatre is seeking a Box Office Supervisor to overseebox office operations, including ticketing, customer service,financial reporting, event support, and the hiring, training, andscheduling of student assistants.

Key Responsibilities

• Recruit, hire, train, schedule, and mentor student box officeassistants
• Build and maintain ticketing for events
• Oversee ticket inventory and sales
• Respond to patron inquiries by phone, email, online, and inperson
• Establish customer service standards focused on a high-quality,inclusive guest experience and ADA compliance
• Reconcile ticket sales and oversee cash handling anddeposits
• Serve as a liaison with clients and event stakeholders
• Provide on-site box office supervision for events
• Coordinate staffing and event coverage
• Collaborate with internal departments to support smooth eventoperations

Knowledge, Skills & Abilities

• Excellent interpersonal and customer service skills
• Excellent verbal and written communication skills
• Thorough knowledge of English grammar, punctuation, andspelling
• Ability to interface with clients, patrons, and colleagues in aprofessional, collegial manner
• Demonstrates ability to communicate, coordinate, and executeoptimal customer service initiatives. Expected to maintain, monitorand guide ongoing ticket seller training
• Demonstrates ability to persuasively and effectivelycommunicate in writing, in person, by telephone or by email withexternal and internal customers
• Demonstrates an ability to effectively listen, speak, andinteract in a tactful and persuasive manner in both a work andpublic setting.
• Excellent time management skills with a proven ability to meetdeadlines
• Prioritizes and sets deadlines for one’s own work
• Strong supervisory and leadership skills
• Knowledge of box office ticketing systems, preferably VBO(Virtual Box Office)
• Experience with event management software such as VenueOps,When I Work
• Experience in cash handling
• Proficient in Microsoft Applications (Outlook, PowerPoint,Word, Excel)
• Ability to sell tickets from an online, cloud based ticketingsystem, either in person or over the phone
• Knowledge of performing arts venues front-of-houseoperations

Required Qualifications

• Completion of a high school program, technical/vocationalprogram, or their equivalents
• Three (3) years of related office work experience

Preferred Qualifications

• Undergraduate degree in performing arts, hospitality orbusiness
• One (1) to Three (3) years’ experience working in a presentingor university theatre environment
• Experience with VBO ticketing system

Compensation

Classification: Administrative Support Coordinator II

Anticipated Hiring Range: $4,727/month - $5,219/month (Step 5 –Step 10)

CSU Salary Range: $4,367/month - $6,362/month (Step 1 – Step20)

San José State University offers employees a comprehensive benefitspackage typically worth 30-35% of your base salary. For moreinformation on programs available, please see the EmployeeBenefits Summary .

Contact Information

People and Culture

[e-mail]

CSU Vaccination Policy

The CSU strongly recommends that all individuals who access anyin-person program or activity (on- or off-campus) operated orcontrolled by the University follow COVID-19 vaccinerecommendations adopted by the U.S. Centers for Disease Control andPrevention (CDC) and the California Department of Public Health(CDPH) applicable to their age, medical condition, and otherrelevant indications and comply with other safety measuresestablished by each campus. The system wide policy can be found at https://calstate.policystat.com/policy/9779821/latest/ and questions may be sent to [e-mail] .

Additional Information

Satisfactory completion of a background check (including a criminalrecords check) is required for employment. SJSU will issue acontingent offer of employment to the selected candidate, which maybe rescinded if the background check reveals disqualifyinginformation, and/or it is discovered that the candidate knowinglywithheld or falsified information. Failure to satisfactorilycomplete the background check may affect the continued employmentof a current CSU employee who was offered the position on acontingent basis.

The standard background check includes: criminal check, employmentand education verification. Depending on the position, a motorvehicle and/or credit check may be required. All background checksare conducted through the university's third party vendor, AccurateBackground. Some positions may also require fingerprinting. SJSUwill pay all costs associated with this procedure. Evidence ofrequired degree(s) or certification(s) will be required at time ofhire.

SJSU IS NOT A SPONSORING AGENCY FOR STAFF OR MANAGEMENT POSITIONS.(e.g. H1-B VISAS)

All San José State University employees are considered mandatedreporters under the California Child Abuse and Neglect ReportingAct and are required to comply with the requirements set forth inCSU Executive Order 1083 as a condition of employment. Incumbent isalso required to promptly report any knowledge of a possible TitleIX related incident to the Title IX Office or report anydiscrimination, harassment, and/or retaliation to the Office ofEqual Opportunity.

Education Code 89521 Requirements: Applicants will berequired to disclose whether they have received a finaladministrative decision or final judicial decision determining thatthey have committed sexual harassment within the last 7 years onlyafter a determination is made that they meet the minimumqualifications for the position, and before an offer of employmentis extended. Applicants who reach the final stages of theapplication process must also sign a release form that authorizesthe release of information by the applicant’s current and/or formeremployers to the CSU concerning any substantiated allegations ofmisconduct.

Jeanne Clery Disclosure of Campus Security Policy and CrimeStatistics Act and Campus Housing Fire SafetyNotification:

Pursuant to the Jeanne Clery Disclosure of Campus Security Policyand Campus Crime Statistics Act, the Annual Security Report (ASR)is also now available for viewing at https://www.sjsu.edu/clery/docs/SJSU-Annual-Security-Report.pdf. The ASR contains the current security and safety-related policystatements, emergency preparedness and evacuation information,crime prevention and Sexual Assault prevention information, andinformation about drug and alcohol prevention programming. The ASRalso contains statistics of Clery crimes for San José StateUniversity locations for the three most recent calendar years. Apaper copy of the ASR is available upon request by contacting theOffice of the Clery Director by phone at 408-924-1501 or by emailat [e-mail] .

Pursuant to the Higher Education Opportunity Act, the Annual FireSafety Report (AFSR) is also available for viewing at https://www.sjsu.edu/clery/docs/SJSU-Annual-Fire-Safety-Report.pdf. The purpose of this report is to disclose statistics for firesthat occurred within SJSU on-campus housing facilities for thethree most recent calendar years, and to distribute fire safetypolicies and procedures intended to promote safety on Campus. Apaper copy of the AFSR is available upon request by contacting theHousing Office by phone at 408-795-5600 or by email at [e-mail] .

Campus Security Authority - In accordance with the Jeanne CleryDisclosure of Campus Security Policy and Campus Crime StatisticsAct (Clery Act) and CSU systemwide policy, this position is subjectto ongoing review for designation as a Campus Security Authority.Individuals that are designated as Campus Security Authorities arerequired to immediately report Clery incidents to the institutionand complete Clery Act training as determined by the universityClery Director.

Equal Employment Statement

San José State University is an equal opportunity employer. Theuniversity prohibits discrimination based on age, ancestry, caste,color, disability, ethnicity, gender, gender expression, genderidentity, genetic information, marital status, medical condition,military status, nationality, race, religion, religious creed, sex,sexual orientation, sex stereotype, and veteran status. This policyapplies to all San José State University students, faculty, andstaff, as well as university programs and activities. Title IX ofthe Education Amendments of 1972, and certain other federal andstate laws, prohibit discrimination on the basis of sex in alleducation programs and activities operated by the university (bothon and off campus). Reasonable accommodation is made for applicantswith disabilities who self-disclose. San José State Universityemployees are considered mandated reporters under the CaliforniaChild Abuse and Neglect Reporting Act and are required to complywith the requirements set forth in CSU Executive Order 1083 as acondition of employment.

Advertised:

August 24, 2026 (9:00 AM) Pacific DaylightTime