Box Office & Guest Services Rep - Part-Time Evenings

Sabres & ROCH - Part Time & Event Staff; Buffalo (NY); On-site; USD 19,000 - 25,000; Part time

Job summary

Hockey Western New York, LLC is seeking a part-time Box Office Customer Service Representative to support the Buffalo Sabres, Buffalo Bandits, and other events at KeyBank Center. You will sell tickets, answer inquiries, and assist fans across box office, suite services, and guest services.

Role requires customer service experience, basic cash handling, and comfort with computers and ticketing software. Expect evenings, weekends, and holiday shifts with a focus on event days.

Qualifications

• High School degree required.
• Customer service experience required.
• Previous cash handling experience preferred.
• Proficient computer skills; ticketing experience preferred.
• Strong work ethic, reliability, and ability to work independently or as part of a team.

Responsibilities

• Sell tickets at Box Office windows and over the phone.
• Communicate schedules and game day information to fans.
• Handle data entry and routine office tasks.
• Assist with ticket sales programs and guest services as needed.
• Balance payments and count cash drawers.
• Answer calls and emails; assist fans with ticket purchases.
• Staff box office for events at LECOM Harborcenter and handle will call.

Skills

Customer service

Cash handling

Computer skills

Team player

Education

High School degree

Tools

Ticketing software

Job description

Hockey Western New York, LLC is seeking a part-time Box Office Customer Service Representative to support the Buffalo Sabres, Buffalo Bandits, and other events at KeyBank Center. You will sell tickets, answer inquiries, and assist fans across box office, suite services, and guest services.

Role requires customer service experience, basic cash handling, and comfort with computers and ticketing software. Expect evenings, weekends, and holiday shifts with a focus on event days.