Box Office Customer Service Rep (Part Time)

Sabres & ROCH - Part Time & Event Staff; Buffalo (NY); On-site; USD 19,000 - 25,000; Part time

Job summary

Hockey Western New York, LLC is seeking a part-time Box Office Customer Service Representative to support the Buffalo Sabres, Buffalo Bandits, and other events at KeyBank Center. You will sell tickets, answer inquiries, and assist fans across box office, suite services, and guest services.

Role requires customer service experience, basic cash handling, and comfort with computers and ticketing software. Expect evenings, weekends, and holiday shifts with a focus on event days.

Qualifications

• High School degree required.
• Customer service experience required.
• Previous cash handling experience preferred.
• Proficient computer skills; ticketing experience preferred.
• Strong work ethic, reliability, and ability to work independently or as part of a team.

Responsibilities

• Sell tickets at Box Office windows and over the phone.
• Communicate schedules and game day information to fans.
• Handle data entry and routine office tasks.
• Assist with ticket sales programs and guest services as needed.
• Balance payments and count cash drawers.
• Answer calls and emails; assist fans with ticket purchases.
• Staff box office for events at LECOM Harborcenter and handle will call.

Skills

Customer service

Cash handling

Computer skills

Team player

Education

High School degree

Tools

Ticketing software

Job description

Summary

The Box Office Customer Service Representative will provide support and excellent customer service for the Buffalo Sabres, Buffalo Bandits and all other events at KeyBank Center.

Duties and Responsibilities

• Sell tickets at the Box Office windows and over the phone, work in Account Services, Box Office, Suite Services or Guest Services on event days.
• Communicate team schedules, answer routine questions such as game day information, upcoming promotions, provide season ticket holder benefit information as needed through email, mail, and phone.
• Work on office projects such as data entry, bulk mailers, etc.
• Work with Ticket Sales, and Ticket Operations as needed to assist with execution of programs.
• Process and balance payments in an accurate and timely manner.
• Count drawer at the end of shift and submit drawer to management on duty.
• Answering incoming telephone calls, emails, and assists fans with their ticket purchases.
• Staff temporary box office for events at LECOM Harborcenter and handle ticket sales, will call and customer service
• Perform other duties as assigned

Minimum Qualifications for the Position:

• High School degree
• Customer Service experience required.
• Previous cash handling experience.
• High level computer skills, computerized ticketing experience preferred.
• Strong work ethic, job reliability and be able to work independently and as a member of a team.
• Ability to work unconventional hours to include nights, weekends and holidays.
• Must be available to work at least 50% of events scheduled each month.

Critical Competencies

• Oral, written Communication Skills
• Customer Relations & Customer Service
• Computer Literacy
• Accurately balance cash drawer at the end of each shift
• Ability to stand for long periods of time.
• Ability to lift to 40 pounds.
• Other duties as assigned.

Compensation & Hours

This role pays $16.00 an hour. This is a part-time role and must have the flexibility to work extended hours, evenings, weekends and holidays.

Work Environment & Physical Demands.

This role operates in both an office setting and in a live events setting. Live event coverage does consist of being around loud stadium noises and crowds.

Candidate must be able to perform physical tasks such as lifting and moving boxes up to 20 pounds.

Hockey Western New York, LLC is an Equal Opportunity Employer