Box Office & Guest Services Associate

Insomniac Events; San Bernardino (CA); On-site; USD 22,000 - 26,000; Full time

Job summary

Insomniac Events is hiring a Box Office Attendant to deliver high-level customer service for ticketing at the box office and resolution areas. You will verify will-call orders, handle tickets, and assist attendees with information during events.

The role requires strong computer skills, reliability, and a friendly, professional demeanor in a busy, loud venue. Applicants must be authorized to work in the U.S. and may face background checks.

Qualifications

• Sales and customer service experience preferred.
• Comfortable using a computer.
• Professional interaction with all levels of individuals.
• Ability to de-escalate situations calmly and effectively.
• Background check and post-offer drug/alcohol test may be required.

Responsibilities

• Assist patrons at the box office and resolution areas.
• Identify and verify will-call orders by name, email, and payment details.
• Resolve scanning issues at the gate promptly and courteously.
• Process cash and credit card transactions using Front Gate POS.
• Coordinate with box office management for unresolved questions.
• Maintain a positive, energetic attitude in a fast-paced environment.
• Keep work area clean, organized and informed about festival details.
• Provide accurate information about the event and procedures to attendees.
• Respond to attendee questions with initiative and accuracy.
• Understand evacuation procedures and safe refuge locations for shows.

Skills

Sales experience

Customer service

Computer literacy

Professional interaction

De-escalation

Job description

Insomniac Events is hiring a Box Office Attendant to deliver high-level customer service for ticketing at the box office and resolution areas. You will verify will-call orders, handle tickets, and assist attendees with information during events.

The role requires strong computer skills, reliability, and a friendly, professional demeanor in a busy, loud venue. Applicants must be authorized to work in the U.S. and may face background checks.