Box Office & Guest Services Agent

Live Nation Entertainment; Boston (MA); On-site; USD 22,041 - 27,552; Full time

Job summary

Live Nation Entertainment is seeking a guest services professional to deliver outstanding customer service, handle cash, and support ticketing operations in a fast-paced environment.

You will assist guests, process transactions, answer inquiries, and maintain a positive, well-groomed appearance while following procedures and policies. This on-site role offers opportunities within a dynamic entertainment group. Collaborate with team members to ensure smooth events from entry to exit.

Qualifications

• Cash handling, cashiering, customer service experience.
• Entry level knowledge of basic computer operation and POS systems.

Responsibilities

• Cash Handling; Bank Procedures and Check-out Procedures
• Maintain superior customer service both in person and over the phones
• Answer phone with prompt and courteous attitude
• Guest Relations
• Will Call Window
• Running Ticket Program on Computer for Sales
• Processing Opening and Closing Paperwork
• Knowledge of Talent and Entertainment
• Have a positive attitude
• Keep a clean, well-groomed appearance

Skills

Cash handling

Customer service

Phone handling

POS systems

Education

High School Diploma

Job description

Live Nation Entertainment is seeking a guest services professional to deliver outstanding customer service, handle cash, and support ticketing operations in a fast-paced environment.

You will assist guests, process transactions, answer inquiries, and maintain a positive, well-groomed appearance while following procedures and policies. This on-site role offers opportunities within a dynamic entertainment group. Collaborate with team members to ensure smooth events from entry to exit.