Box Office & Front-of-House Coordinator

Drexel University; Philadelphia (Philadelphia County); On-site; USD 21,000 - 30,000; Part time

Job summary

Drexel University in Philadelphia, PA seeks an Audience Services Coordinator for a 6-month, part-time role at Mandell Theater and URBN Annex Black Box Theater. The position focuses on ticketing, front-of-house coordination, partner communications, and audience services to ensure smooth performances.

The role requires a high school diploma or GED and at least 1 year of related experience, with some evening/weekend shifts. Training includes basic first aid/CPR and safety responsibilities.

Qualifications

• Minimum of a HS Diploma or GED and 1 year of related experience.
• Strong customer service, organization, and problem-solving.
• Ability to work set weekday business hours with some evenings and weekends for events.

Responsibilities

• Oversee ticket sales to enact consistent processes across all performances for Drexel dance, music, and theatre ensembles taking place at multiple performing arts venues and across all events taking place at the Mandell and URBN Annex Black Box Theaters.
• Serve as ticketing database administrator (currently AudienceView), responsible for data standards, building ticketed events, monitoring sales, producing sales reports, maintaining ticket scanners, and troubleshooting as needed.
• Respond to ticketing-related email and phone inquiries.
• Draft event briefings for front of house.
• Maintain familiarity with venue health and safety protocols, and helping to direct emergency response for campus residents and patrons in case of emergency or extreme weather.
• Generate reports and analyze patron data to work with Managing Director and Head of Performing Arts Department on strategies for cultivating existing and new audiences for department performance ensembles and Mandell Presents.
• Operate Box Office prior to all performances for Drexel theater and dance ensembles.
• Serve as back-up for house management, filling in house manager shifts when no others are available.
• Create and maintain an organized physical box office.
• Assist Managing Director on scheduling shifts for House Managers.
• Work with Music Program Director to coordinate student volunteer ushers for music ensemble concerts.
• Work with producers of theater and dance ensembles to prepare their student ushers for front-of-house assignments.
• Administer lost and found.
• Operate box office or serve as lead house manager for a limited amount of priority events as needed.
• Other duties as assigned

Education

HS Diploma or GED

Job description

Drexel University in Philadelphia, PA seeks an Audience Services Coordinator for a 6-month, part-time role at Mandell Theater and URBN Annex Black Box Theater. The position focuses on ticketing, front-of-house coordination, partner communications, and audience services to ensure smooth performances.

The role requires a high school diploma or GED and at least 1 year of related experience, with some evening/weekend shifts. Training includes basic first aid/CPR and safety responsibilities.