Audience Services Coordinator

Drexel University; Philadelphia (Philadelphia County); On-site; USD 21,000 - 30,000; Part time

Job summary

Drexel University in Philadelphia, PA seeks an Audience Services Coordinator for a 6-month, part-time role at Mandell Theater and URBN Annex Black Box Theater. The position focuses on ticketing, front-of-house coordination, partner communications, and audience services to ensure smooth performances.

The role requires a high school diploma or GED and at least 1 year of related experience, with some evening/weekend shifts. Training includes basic first aid/CPR and safety responsibilities.

Qualifications

• Minimum of a HS Diploma or GED and 1 year of related experience.
• Strong customer service, organization, and problem-solving.
• Ability to work set weekday business hours with some evenings and weekends for events.

Responsibilities

• Oversee ticket sales to enact consistent processes across all performances for Drexel dance, music, and theatre ensembles taking place at multiple performing arts venues and across all events taking place at the Mandell and URBN Annex Black Box Theaters.
• Serve as ticketing database administrator (currently AudienceView), responsible for data standards, building ticketed events, monitoring sales, producing sales reports, maintaining ticket scanners, and troubleshooting as needed.
• Respond to ticketing-related email and phone inquiries.
• Draft event briefings for front of house.
• Maintain familiarity with venue health and safety protocols, and helping to direct emergency response for campus residents and patrons in case of emergency or extreme weather.
• Generate reports and analyze patron data to work with Managing Director and Head of Performing Arts Department on strategies for cultivating existing and new audiences for department performance ensembles and Mandell Presents.
• Operate Box Office prior to all performances for Drexel theater and dance ensembles.
• Serve as back-up for house management, filling in house manager shifts when no others are available.
• Create and maintain an organized physical box office.
• Assist Managing Director on scheduling shifts for House Managers.
• Work with Music Program Director to coordinate student volunteer ushers for music ensemble concerts.
• Work with producers of theater and dance ensembles to prepare their student ushers for front-of-house assignments.
• Administer lost and found.
• Operate box office or serve as lead house manager for a limited amount of priority events as needed.
• Other duties as assigned

Education

HS Diploma or GED

Job description

Located in the heart of Philadelphia, Drexel University is a comprehensive, global, R1-level research institution with a unique model of experiential learning that combines academic rigor with one of the nation's premier cooperative education programs . Drexel was founded in 1891 to provide educational opportunities for people of all backgrounds. Today, we continue to prepare graduates of diverse backgrounds to become purpose-driven professionals and agents for positive change. Learn more about Drexel and our shared values .

Drexel offers its highly engaged faculty and professional staff a comprehensive and world-class benefits package that includes generous vacation and paid time off as applicable (including civic engagement days), up to an 11% 403(b) Retirement Plan match with immediate vesting, and remote and flexible work options for many roles. Our exceptional medical plans include domestic partner and fertility assistance and our award-winning A Healthier U wellness program. In addition, faculty and professional staff at Drexel enjoy free tuition for themselves and their dependents for Drexel degree programs, certification, and non-certification programs. Drexel also participates in a tuition exchange program for dependents with other higher education institutions. For more information on our extensive benefit offerings, please review Drexel's Benefits Brochure .

• Westphal College of Media Arts & Design 1

Organization

• Drexel University 1

Audience Services Coordinator

Job no: 507322
Work type: Part-Time
Location: University City - Philadelphia, PA
Categories: Drexel University, Westphal College of Media Arts & Design

Job Summary

The Audience Service Coordinate plays a vital customer service role, administering elements of ticketing and front of house services that prepare audiences for visiting performances and events at Drexel University’s Mandell Theater and URBN Annex Black Box Theater. The Audience Services Coordinator delivers exemplary customer service and communication to patrons.

This is a 6-month position. Employees in this role will be trained in Adult & Pediatric Basic First Aid & CPR/AED.

Essential Functions

• Oversee ticket sales to enact consistent processes across all performances for Drexel dance, music, and theatre ensembles taking place at multiple performing arts venues and across all events taking place at the Mandell and URBN Annex Black Box Theaters.
• Serve as ticketing database administrator (currently AudienceView), responsible for data standards, building ticketed events, monitoring sales, producing sales reports, maintaining ticket scanners, and troubleshooting as needed.
• Respond to ticketing-related email and phone inquiries.
• Draft event briefings for front of house.
• Maintain familiarity with venue health and safety protocols, and helping to direct emergency response for campus residents and patrons in case of emergency or extreme weather.
• Generate reports and analyze patron data to work with Managing Director and Head of Performing Arts Department on strategies for cultivating existing and new audiences for department performance ensembles and Mandell Presents.
• Operate Box Office prior to all performances for Drexel theater and dance ensembles.
• Serve as back-up for house management, filling in house manager shifts when no others are available.
• Create and maintain an organized physical box office.
• Assist Managing Director on scheduling shifts for House Managers.
• Work with Music Program Director to coordinate student volunteer ushers for music ensemble concerts.
• Work with producers of theater and dance ensembles to prepare their student ushers for front-of-house assignments.
• Administer lost and found.
• Operate box office or serve as lead house manager for a limited amount of priority events as needed.
• Other duties as assigned

Required Qualifications

• Minimum of a HS Diploma or GED and 1year of related experience.
• Strong customer service, organization, and problem-solving.
• Ability to work set weekday business hours with some evenings and weekends for events.

Preferred Qualifications

• Experience working in guest services, including front of house management, box office / registration, the safety and logistics of public audiences, and related event services.

Physical Demands

• Typically sitting at a desk/table
• Typically standing, walking
• Typically bending, crouching, stooping

Location

• University City - Philadelphia, PA

Additional Information

This is a Part-Time temporary position classified as Non-Exempt.The offered pay is based on the successful candidate’s qualifications and experience, departmentbudget, and an internal equity review.

A review of applicants will begin once a suitable candidate pool is identified.

Advertised: Sep 23 2026 Eastern Daylight Time
Applications close: Oct 9 2026 Eastern Daylight Time

Drexel University is an Equal Opportunity/Affirmative Action employer that welcomes individuals fromdiverse and neurodiverse backgrounds and perspectives, and believes that an inclusive and respectfulenvironment enriches the University community and the educational and employment experience of itsmembers. The University prohibits discrimination against individuals on the basis of race, color,national origin, religion, sex, sexual orientation, disability, age, status as a veteran or specialdisabled veteran, gender identity or expression, genetic information, pregnancy, childbirth or relatedmedical conditions and any other prohibited characteristic. Please visit our Policies page to view allUniversity policies related to Human Resources and News and Announcements for workplace postings.

Background investigations are required for all new hires as a condition of employment, after the joboffer is made.

Drexel University, in compliance with the Jeanne Clery Disclosure of Campus Security Policy and CampusCrime Statistics Act (Clery Act) publishes the DrexelUniversity Security & Fire Safety Annual Report for current and prospective studentsand employees. This report contains important safety information and crime statistics for the previousthree years. These statistics pertain to reported crimes that have occurred on campus, in certainnon-campus buildings or properties that are owned or controlled by Drexel University, and on publicproperty within, or immediately adjacent to and accessible from the campus.

Printed copies of this report are also available by calling the Public Safety Administrative Office,215.895.1550.

Additional information about the services provided by the Drexel University Department of Public Safety can beobtained by visiting their website.