Audience Services & Box Office Lead (Part-Time)

Philaculture; Philadelphia (Philadelphia County); On-site; USD 16,000 - 23,000; Part time

Job summary

Philaculture seeks an Audience Services Coordinator to manage front-of-house and box office operations for a range of performances and events at Drexel University's Mandell Theater and URBN Annex Black Box Theater. The role involves administering ticket sales, coordinating ushers and house management, and ensuring top-notch guest service while maintaining safety protocols and emergency procedures.

Per diem, approx 20 hours/week.

Qualifications

• Guest services, including front of house management, the safety and logistics of public audiences, and related event services.
• Customer service, organization, and problem-solving.
• Availability to work some set weekday business hours with some variable evenings and weekends.

Responsibilities

• Overseeing ticket sales to enact consistent processes across performances.
• Serving as ticketing database administrator (AudienceView), responsible for data standards, building ticketed events, monitoring sales, producing sales reports, maintaining ticket scanners, and troubleshooting as needed.
• Operating phones during Box Office hours, approx. 4 hours per week for Box Office to receive calls.
• Responding to ticketing-related email and phone inquiries.
• Creating and maintaining an organized physical box office.

Skills

Guest services

Front of house management

Box office / registration

Customer service

Problem-solving

Tools

AudienceView

Job description

Philaculture seeks an Audience Services Coordinator to manage front-of-house and box office operations for a range of performances and events at Drexel University's Mandell Theater and URBN Annex Black Box Theater. The role involves administering ticket sales, coordinating ushers and house management, and ensuring top-notch guest service while maintaining safety protocols and emergency procedures.

Per diem, approx 20 hours/week.