Box Office Lead & Guest Services Supervisor

College of DuPage; Glen Ellyn (IL); On-site; USD 25,000 - 35,000; Full time

Benefits offered by this job

Paid time off

Tuition discounts for employees and/or

Medical, dental, vision

Retirement benefits

Job summary

College of DuPage is seeking an Assistant Supervisor for the Box Office. This full-time role opens and closes the Box Office, manages ticket sales, and reconciles daily deposits. You will supervise staff, coordinate with the MAC venue, and ensure smooth operations for 300+ performances.

The position requires strong customer service, proficiency with ProVenue, Excel, Word, and a background in performing arts. Evening/weekend hours and background checks apply.

Qualifications

• Must be a High School graduate; some college preferred.
• Minimum one year part-time customer service experience required.
• Proficiency with Excel, Word and data entry is required.
• Excellent customer service background and attention to detail.
• Proficiency in English, with cash and credit card handling experience preferred.
• Box office experience and knowledge of performing arts are a plus.

Responsibilities

• Open and close the Box Office for performances and weekday operations.
• Manage walk-up and phone ticket sales; reconcile and report sales.
• Supervise Box Office staff and coordinate with MAC patrons.
• Prepare event specifics in the ticketing system for over 300 performances.
• Balance deposits and prepare daily sales reporting with the GL accounts.
• Provide training and support to Box Office personnel.
• Resolve customer issues and maintain good customer relations.
• Prepare marketing reports and assist other departments with ticket promotion.

Skills

ProVenue

Excel

Word

Data entry

Customer service

Detail oriented

English (spoken/written)

Cash handling

Box office experience

Performing arts knowledge

Education

High School graduate

Some post-secondary education

Tools

ProVenue

Excel

Word

Access

Job description

College of DuPage is seeking an Assistant Supervisor for the Box Office. This full-time role opens and closes the Box Office, manages ticket sales, and reconciles daily deposits. You will supervise staff, coordinate with the MAC venue, and ensure smooth operations for 300+ performances.

The position requires strong customer service, proficiency with ProVenue, Excel, Word, and a background in performing arts. Evening/weekend hours and background checks apply.