Box Office Attd, PT

Marcus Theatres; Appleton (WI); On-site; USD 17,000 - 22,000; Part time

Job summary

Marcus Theatres is seeking a part-time Box Office Attendant in Wisconsin (Appleton) to greet guests, manage ticket sales, and uphold theatre policies with a focus on hospitality. This role supports the theatre team and reports to management.

The position requires a friendly, efficient service mindset, ability to work in a fast-paced environment, and flexibility to work late evenings, weekends, and holidays. Prior cash handling and POS experience is a plus.

Qualifications

• Strong interpersonal, verbal, and written communication skills.
• Willing and motivated to learn new skills and tasks to meet changing demands.
• Flexible and accessible work schedule including late evenings, weekends and holidays.
• Ability to work in a high-volume, fast-paced, team environment.
• Have a passion for delivering unparalleled hospitality and high quality service.
• Follow cleanliness, sanitation, and personal hygiene practices as mandated by company and local regulations.

Responsibilities

• Complete transactions by greeting guests, identifying requests, completing loyalty transactions and thanking guests.
• Ensure the security of all box office cash and tickets.
• Communicate and enforce theatre policies including location-specific Curfew Policies.
• Meet sales through loyalty card sign-ups, upselling and sampling.
• Operate point-of-sale terminals and process transactions with accurate change.
• Perform daily stocking and maintenance duties for supplies.
• Provide friendly, helpful, and fast guest service.
• Uphold Marcus' standards and company-wide programs.
• Assist with other functions as instructed by management.

Skills

Interpersonal skills

Verbal communication

Written communication

Flexible schedule

Team player

Hospitality mindset

Tools

POS terminals

Cash handling procedures

Job description

Description

Starting Pay: $(Insert Wage)/hr. Variable Shifts; Part Time; Free Movies – Amazing Growth Opportunities – (Location) – (Position)

Broad Description of Duties:

Under the direction of the theatre management team, the Box Office Attendant is responsible for providing support in the theatre and ensuring a high level of guest satisfaction. Tasks will be handled in a friendly, courteous, helpful, timely, and professional manner.

This position reports to a member of the theatre management team or General Manager (reporting may vary by location).

Essential Functions/Job Duties:

Associates must be able to perform the essential functions of the position with or without reasonable accommodation.

• Complete transactions by greeting each guest, identifying the guest's request, completing loyalty transactions and thanking the guest;

• Ensure the security of all box office cash and tickets;

• Communicate and enforce various theatre policies including location specific Curfew Policies;

• Meet sales expectations through loyalty card sign-ups, suggestive selling, upselling and sampling;

• Distribute and understand how to operate assistive movie-going equipment;

• Operate point-of-sale terminals, process transactions and make accurate change;

• Perform daily maintenance duties, including daily stocking of supplies;

• Make certain guest service is friendly, helpful and fast;

• Enforce ratings to keep underage guests from accessing auditoriums with adult content;

• Answer questions from guests and resolve any concerns;

• Uphold Marcus' high standards and execute company-wide programs;

• Assist with other functions as instructed by the General Manager or a member of the management team

*The above list reflects the general details necessary to describe the principal and essential functions of the position and shall not be construed as the only duties that may be assigned for the position.

Job Requirements:

• Possess strong interpersonal, verbal, and written communication skills;

• Willing and motivated to learn new skills and tasks to meet the changing demands of the industry;

• Flexible and accessible work schedule that includes late evenings, weekends and holidays as dictated by business needs;

• The ability to work in a high-volume, fast-paced, team environment;

• Have a passion for delivering unparalleled hospitality and high quality food & service;

• Ability to follow all cleanliness, sanitation, and personal hygiene practices as mandated by the company and local regulatory agencies

Physical Requirements:

While performing the duties of this job, the employee is frequently required to sit, talk and/or hear, and/or use hands to finger, handle, or touch objects, tools, or controls. The employee is required to stand, and/or walk. The employee must occasionally lift and/or move up to 35 lbs. Specific vision abilities required by this job include close vision and the ability to adjust focus. The mental and physical requirements described here are representative of those that must be met by an individual to successfully perform the essential functions of this position.

Work is performed in a theatre environment. The noise level is usually moderate to high with an occasional loud environment. The work environment characteristics described here are representative of those an individual encounters while performing the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education Required:

• No minimum education required

Marcus Theatres is an equal opportunity employer.We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture.We are committed to non-discrimination in our hiring and employment practices in accordance with all applicable laws.