Box Office Associate

GOEBEL FIXTURE COMPANY; Livermore (CA); On-site; USD 20,000 - 28,000; Part time

Job summary

Livermore Valley Arts in Livermore, CA is seeking a part-time Box Office Associate to process single ticket sales, subscriptions, and gift cards. The role handles walk-up, phone, email, and mail orders with a friendly, accurate approach.

You will work evenings and weekends, support patrons with performance information, and assist the Marketing Department as needed. Proficiency with ticketing software and MS Office is expected; experience with Salesforce is a plus.

Qualifications

• One or more years of computerized ticketing experience (preferred).
• Knowledge of Patron Manager (Salesforce) or other ticketing software (preferred).
• Must be punctual and reliable.
• Previous experience handling financial transactions.
• Ability to sit for long periods at a computer.
• Willing to work evenings, weekends, holidays.

Responsibilities

• Maintains good customer relations and service
• Processes single subscription and group sales at the box office
• Processes memberships and donations
• Processes subscription ticket exchanges and donated tickets for box office patrons
• Provides information to patrons in person and over the phone concerning performance and ticket policies
• Assists the Marketing Department as needed
• Works flexible hours including evenings and weekends
• Any other duties needed to help drive the organization’s vision, mission, and abide by the organization's values.

Skills

Customer service

Communication

Detail orientation

Team collaboration

Education

High school

Tools

Patron Manager (Salesforce)

Microsoft Office

Google Workspace

Job description

• Location 2400 1st St Arts Center,Livermore, CA, 94550,United States
• Base Pay $17.40 - $17.40 / Hour
• Employee Type Part Time Non Exempt
• Required Degree High school
• Manage Others No

Position Summary:

The Box Office Associate is primarily responsible for the processing of single ticket sales, subscription orders, subscription exchanges, and gift cards in the ticket office, which includes sales via walk-up, phone, email, and mail orders.

Responsibilities:

• Maintains good customer relations and service
• Processes single subscription and group sales at the box office
• Processes memberships and donations
• Processes subscription ticket exchanges and donated tickets for box office patrons
• Provides information to patrons in person and over the phone concerning performance and ticket policies
• Assists the Marketing Department as needed
• Works flexible hours including evenings and weekends
• Any other duties needed to help drive the organization’s vision, mission, and abide by the organization's values.

Qualifications and Requirements:

• One or more years of computerized ticketing expertise (preferred but training provided)
• Knowledge of Patron Manager (Salesforce) or other ticketing software (preferred)
• Must be punctual and reliable
• Previous experience handling financial transactions
• Ability to sit for long periods of time in front of a computer
• Strong interest in and/or appreciation for the arts
• Work flexible hours including days, evenings, weekdays, weekends and holidays
• Learn and follow safety procedures
• Ability to lift 25 lbs.

Skills:

• Strong customer service and communication abilities.
• Proficiency with Microsoft Office, Google Workspace, and general computer literacy.
• Keen attention to detail and the ability to meet deadlines.
• Ability to thrive in a fast-paced, collaborative environment.

About the Livermore Valley Arts (LVA):

The Livermore Valley Arts (LVA) is a vibrant hub for artistic expression in the heart of Livermore, California. We offer a diverse range of professional performances, from theater productions and dance recitals to concerts and community events. The LVA is committed to providing a high-quality experience for both artists and patrons.

Our Mission & Vision:

Our mission is to offer a broad range of arts opportunities and experiences to engage, enrich, and inspire our diverse community. Our vision is to be the catalyst of a dynamic and vibrant arts region.

Livermore Valley Arts is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.