Front of House Supervisor

GOEBEL FIXTURE COMPANY; Livermore (CA); On-site; USD 23,000 - 26,000; Part time

Job summary

Livermore Valley Arts in Livermore, California, is seeking a Front of House Supervisor to oversee lobby, auditorium, and other front-facing spaces during events. This role requires strong leadership, problem-solving, and customer service skills to ensure a positive patron experience.

You will coordinate night-of-show activities, supervise volunteers, manage seating and accessibility needs, prepare event reports, and collaborate with artists and staff to support the center's mission.

Qualifications

• Punctuality and reliability are essential.
• Passion for or appreciation of the arts.
• Experience with crowd management a plus.
• Ability to stand for extended periods.
• Must be able to work a variety of shifts, including days, evenings, weekends, and holidays.
• Proven ability to supervise and inspire both staff and volunteers.
• Able to perform various physical duties, including the ability to exert or lift 25 pounds, and with minimal force to carry, lift, push, pull and otherwise move objects.
• Understanding of emergency protocols, fire safety regulations, and first aid procedures. CPR & First Aid certification a plus.

Responsibilities

• Coordinate night-of-show events, ensuring the seamless operation of all Front of House activities.
• Oversee the setup of the front-of-house areas in preparation for each event.
• Address and resolve customer service issues related to tickets, seating, and other public-facing concerns.
• Ensure accessibility needs are being met for our patrons with disabilities.
• Supervise, motivate, and provide direction to volunteer ushers and ticket takers.
• Prepare event reports, noting attendance, feedback, and any significant issues.
• Maintain composure and professionalism under the pressures of a fast-paced entertainment environment.
• Collaborate with patrons, resident organizations, visiting artists, and event producers to support the performing arts center's mission.
• Work with merchandise sales representatives to manage and settle commission payments.
• Respond quickly and calmly to urgent situations, administering basic first aid if needed, and documenting incidents appropriately.
• Perform other tasks as required to advance LVA’s mission, uphold its values, and contribute to its overall vision.

Skills

Customer service

Communication

Leadership

Crowd management

Stand for long periods

Problem solving

First aid awareness

Education

High school diploma

Tools

Microsoft Office

Google Workspace

Job description

• Location 2400 1st St Arts Center,Livermore, CA, 94550,United States
• Base Pay $17.40 - $18.40 / Hour
• Employee Type Part Time Non Exempt
• Required Degree High school
• Manage Others Yes

Description

Position Summary

The Front of House Supervisor is responsible for overseeing the smooth operation of Livermore Valley Arts' public areas, including the lobby, auditorium, and other front-facing spaces during events. This role is essential for ensuring that our patrons have a positive experience, and it requires strong leadership, problem-solving, and customer service skills. This position requires someone who can maintain a positive and composed demeanor, even in high-pressure situations, while ensuring that every event at LVA runs smoothly.

Responsibilities

• Coordinate night-of-show events, ensuring the seamless operation of all Front of House activities.
• Oversee the setup of the front-of-house areas in preparation for each event.
• Address and resolve customer service issues related to tickets, seating, and other public-facing concerns.
• Ensure accessibility needs are being met for our patrons with disabilities.
• Supervise, motivate, and provide direction to volunteer ushers and ticket takers.
• Prepare event reports, noting attendance, feedback, and any significant issues.
• Maintain composure and professionalism under the pressures of a fast-paced entertainment environment.
• Collaborate with patrons, resident organizations, visiting artists, and event producers to support the performing arts center's mission.
• Work with merchandise sales representatives to manage and settle commission payments.
• Respond quickly and calmly to urgent situations, administering basic first aid if needed, and documenting incidents appropriately.
• Perform other tasks as required to advance LVA’s mission, uphold its values, and contribute to its overall vision.

Qualifications and Requirements

• Punctuality and reliability are essential.
• Passion for or appreciation of the arts.
• Experience with crowd management a plus.
• Ability to stand for extended periods.
• Must be able to work a variety of shifts, including days, evenings, weekends, and holidays.
• Proven ability to supervise and inspire both staff and volunteers.
• Able to perform various physical duties, including the ability to exert or lift 25 pounds, and with minimal force to carry, lift, push, pull and otherwise move objects.
• Understanding of emergency protocols, fire safety regulations, and first aid procedures. CPR & First Aid certification a plus.

Skills

• Strong customer service and communication abilities.
• Proficiency with Microsoft Office, Google Workspace, and general computer literacy.
• Keen attention to detail and the ability to meet deadlines.
• Ability to thrive in a fast-paced, collaborative environment.

About the Livermore Valley Arts (LVA)

The Livermore Valley Arts (LVA) is a vibrant hub for artistic expression in the heart of Livermore, California. We offer a diverse range of professional performances, from theater productions and dance recitals to concerts and community events. The LVA is committed to providing a high-quality experience for both artists and patrons.

Our Mission & Vision

Our mission is to offer a broad range of arts opportunities and experiences to engage, enrich, and inspire our diverse community. Our vision is to be the catalyst of a dynamic and vibrant arts region.

Livermore Valley Arts is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.