Box Office Supervisor - Mountain Winery

AEG Presents; Saratoga (CA); On-site; USD 22,041 - 30,307; Part time

Job summary

AEG Presents is seeking a Box Office Supervisor in California to oversee the ticketing staff and resolve customer service concerns. You will troubleshoot issues with ticketing software and POS, and coordinate each show’s build with the marketing team.

The role requires 3+ years of supervisory experience, strong MS Office skills, and the ability to work nights, weekends, and some holidays. This is a part-time position with potential benefits.

Qualifications

• 3 years of related work experience.
• Proficiency with MS Office (Word, Excel, Outlook).
• Excellent communication skills and experience in conflict resolution.
• Experience in a supervisory role.
• Ability to work flexible schedule, including nights, weekends and some holidays.

Responsibilities

• Supervise ticket sellers and ensure staff fulfill responsibilities.
• Train ticketing staff; assist with scheduling and fill shifts.
• Reconcile credential inventory and equipment; check-in at end of shift.
• Resolve customer service issues and troubleshoot ticketing software/POS.
• Organize staff meetings; review show data and coordinate builds with marketing.

Skills

Supervisory experience

Communication

Conflict resolution

Team leadership

Flexible schedule

Tools

MS Office

Job description

Job Summary

The Box Office Supervisor is responsible for overseeing the ticket selling staff. The Box Office Supervisor will resolve customer service concerns and troubleshoot issues that arise with ticketing software and the point of sale system. This position will also supervise the building of events in ticketing software and coordinate each show with the marketing department.

Essential Functions

• Responsible for supervision of ticket sellers. Ensure that all employees are fulfilling their job responsibilities and advising staff when necessary.
• Responsible for training of ticketing staff. Assist manager with scheduling and disseminate the schedule for department, ensuring all shifts are filled properly.
• Accurately reconcile all credential inventory and equipment to ensure proper check in at the end of each shift.
• Resolve customer service issues and complaints. Work with department to fix issues related to customer service complaints when appropriate. Troubleshoot any issues relating to software or point of sale system.
• May be responsible for the organization of staff meetings, acceptance and payment of deliveries. May review ticketing information for each show built, validating prices and dates are correct. Coordinate show builds with marketing department.

Required Qualifications

• Years of related work experience: 3
• Strong computer skills with a proficiency in MS Office programs (Word, Excel, Outlook)
• Excellent written, listening, and verbal communication skills and experience in conflict resolution
• Experience in a supervisory role
• Must be able to work flexible schedule, including nights, weekends and some holidays
• Ability to effectively supervise, motivate, and lead a productive team.
• Knowledge and interest in live entertainment preferred

Payscale

$18.75

Bonus

This position is not eligible for a bonus under the current bonus plan requirements.

Benefits

Part-time: This position may be eligible for benefits (ACA qualification).

AEG reserves the right to change or modify the employee's job description whether orally or in writing, at any time during the employment relationship. AEG may require an employee to perform duties outside their normal description.

AEG's policy is to hire the most qualified applicants. We are an equal opportunity employer and will not discriminate against any individual, employee, or application for employment on the basis of race, color, marital status, religion, age, sex, sexual orientation, national origin, or any other legally protected status recognized by federal, state or local law.

Employer does not offer work visa sponsorship for this position.