Bowling & Events Lead — Drive Sales, Training & Operations

Round One Entertainment Inc.; Danbury (CT); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

PTO

Health insurance

401(k) with company matching

Job summary

Round One Entertainment Inc. in Danbury, CT is seeking a full-time Bowling Department Supervisor to lead bowling and karaoke operations, drive sales and guest satisfaction, and oversee staff performance.

You will supervise department managers, train team members, monitor compliance with policies, and partner with Marketing to boost store traffic. High school diploma or GED required; nights and weekends open availability preferred.

Qualifications

• Some college preferred but not required; a minimum of 3 to 5 years of work experience in a bowling, entertainment or hospitality industries.
• Customer service experience in a similar or comparable work environment, strong verbal communication skills supported by a pleasant and positive attitude of “can do” success.
• Strong operational skills with focus on great time management.
• Previous experience in retail/restaurant or customer service environment required; previous experience in management preferably of a bowling or game center highly desirable.
• Ability to lead by example.

Responsibilities

• Responsible for the sales and profit projections of bowling/karaoke department.
• Meets or exceeds sales goals through the efficient execution of Company policies and procedures.
• Be consistently on the floor to provide personal sales support and trouble shoot store.
• Directly supervises department supervisors to ensure they are in compliance with established store policies, procedures and sales goals.
• Provides operational and customer service training for BO/KA employees at all levels.
• Holds weekly staff meetings with department supervisors to discuss and resolve any issues relating to operations, staffing, customer service, etc.
• Writes and/or updates operations manual for departments to include day-to-day procedures.
• Prepares and presents performance evaluations and counseling notices to direct reports.

Skills

Customer service

Time management

Verbal communication

Leadership by example

Operational skills

Education

Some college preferred

Job description

Round One Entertainment Inc. in Danbury, CT is seeking a full-time Bowling Department Supervisor to lead bowling and karaoke operations, drive sales and guest satisfaction, and oversee staff performance.

You will supervise department managers, train team members, monitor compliance with policies, and partner with Marketing to boost store traffic. High school diploma or GED required; nights and weekends open availability preferred.