Boutique Wellness Concierge

Thehydrationroom; Carlsbad (CA); On-site; USD 2,892,960 - 3,581,760; Part time

Benefits offered by this job

Paid Time Off/Vacation Time for full/–

Medical, dental, vision insurance for—

401(k) for part-time and full-time

Career Development Opportunities

Exclusive Perks: IV and injection疗apy

Flexible Scheduling

Parental Leave Program

Job summary

Hydration Room is seeking a Wellness Coordinator to be the first point of contact for patients, delivering warm, refined service across check-in, paperwork verification, scheduling, and payments. You will support the RN, coordinate care, and promote memberships in a fast-paced, boutique setting.

The role emphasizes high-end customer service, organization, and attention to detail, with shifts 2–3 per week including at least one weekend day, and locations across multiple San Diego area clinics.

Qualifications

• High school diploma or equivalent required.
• 2+ years of experience in a high-volume patient or customer service environment.
• 1+ year in high-end customer service or boutique hospitality - preferred.
• Schedule flexibility between 8:00am - 8:00pm.
• Availability to work a minimum of one weekend shift per week.
• Commitment to work at all listed locations.

Responsibilities

• Partner with and support the RN in providing care to patients in a fast-paced environment.
• Assist the RN in opening and/or closing the clinic each day.
• Perform basic administrative, clerical, and technical tasks to coordinate patient care.
• Manage phones, including answering calls, returning missed calls from off-hours, and documenting calls in a timely manner, as needed.
• Work with the RN to maintain clinic and nursing supplies inventory by checking stock, anticipating needed supplies, and recording delivery receipts.
• Learn and have a basic understanding of provided treatments.
• Promote service packages and memberships.
• Maintain compassion and kindness for all patients.
• Always maintain client confidentiality and dignity.
• Ensure a safe, secure, and clean environment for patients by following clinic cleanliness protocols.
• Assist in the training of new staff members
• Notify the Support Center of any facility issues that need addressing
• Deliver Five Star Customer Service to ensure our patients have a positive experience in the clinic
• Perform other clinic duties as required or assigned by clinic management, the RN, or physician
• Uphold standards of behavior as defined by the company's Core Values, Code of Conduct, and Operational Guidelines

Skills

High-end service

Boutique hospitality

Organized

Time management

Education

High school diploma

Tools

POS systems

Scheduling software

Job description

Hydration Room is seeking a Wellness Coordinator to be the first point of contact for patients, delivering warm, refined service across check-in, paperwork verification, scheduling, and payments. You will support the RN, coordinate care, and promote memberships in a fast-paced, boutique setting.

The role emphasizes high-end customer service, organization, and attention to detail, with shifts 2–3 per week including at least one weekend day, and locations across multiple San Diego area clinics.