Premium Wellness Concierge (Part-Time, Weekend)

Hydration Room; Burlingame (CA); On-site; USD 33,000 - 37,000; Part time

Benefits offered by this job

PTO/Vacation

Health benefits

401(k)

Career development

IV therapy perks

Flexible scheduling

Parental leave

Job summary

Hydration Room is seeking a part-time Wellness Coordinator to welcome patients and deliver high-end service across several Bay Area clinics. You will check in patients, verify paperwork, answer questions, schedule appointments and assist the RN, all while maintaining a warm, refined environment.

The role requires 2+ years in a high-volume customer service setting and 1+ year in premium hospitality. Expect shifts 8:00am–8:00pm with occasional weekend coverage.

Qualifications

• 2+ years of experience in a high-volume patient or customer service environment.
• 1+ year in high-end customer service or boutique hospitality.
• Schedule flexibility between 8:00am–8:00pm.
• Availability to work a minimum of one weekend shift per week.

Responsibilities

• Partner with and support the RN in providing care to patients in a fast-paced environment.
• Assist the RN in opening and/or closing the clinic each day.
• Perform basic administrative, clerical, and technical tasks to coordinate patient care.
• Manage phones, including answering calls, returning missed calls from off-hours, and document calls in a timely manner.
• Work with the RN to maintain clinic and nursing supplies inventory by checking stock, anticipating needed supplies, and recording delivery receipts.
• Learn and have a basic understanding of provided treatments.
• Promote service packages and memberships.
• Maintain compassion and kindness for all patients.

Skills

Customer service

Premium hospitality

Education

High school diploma

Tools

POS system

Scheduling systems

Job description

Hydration Room is seeking a part-time Wellness Coordinator to welcome patients and deliver high-end service across several Bay Area clinics. You will check in patients, verify paperwork, answer questions, schedule appointments and assist the RN, all while maintaining a warm, refined environment.

The role requires 2+ years in a high-volume customer service setting and 1+ year in premium hospitality. Expect shifts 8:00am–8:00pm with occasional weekend coverage.