Boutique Sales Leader - Drive Customer Experiences

Leap; Los Angeles (CA); On-site; USD 31,684 - 34,440; Full time

Benefits offered by this job

Bonus eligible

Medical, dental, and vision benefits

401(k)

Paid time off (PTO)

Employee discount

Wardrobe allowance

Job summary

Leap is seeking a Sales Supervisor for the Los Angeles market, opening October 2026 through April 2027. This hands-on retail leadership role requires driving sales, coaching a team, and delivering an elevated customer experience on the sales floor.

As Leader on Duty, you will partner with store leadership to achieve goals, uphold brand standards, and ensure exceptional service. Compensation is hourly, with bonus eligibility and Leap perks.

Qualifications

• 1–3 years of retail leadership or supervisory experience in boutique, specialty, premium, or customer-focused retail environments.
• Demonstrated ability to lead a team, coach selling behaviors, and drive sales results in a fast-paced environment.
• Strong customer-focused selling skills with the ability to build relationships, provide product expertise, and create memorable experiences.
• Strong communication skills with the ability to provide feedback, motivate others, and build positive team relationships.
• Strong organizational skills and attention to detail while managing multiple priorities.
• Experience with retail technology, including Shopify, Endear CRM, Slack, and Google Workspace preferred.
• Flexible availability, including days, evenings, weekends, and holidays.
• Ability to actively lead on the sales floor, including standing, walking, climbing ladders, and lifting up to 50 lbs.
• Must be at least 18 years of age.

Responsibilities

• Lead the team in achieving daily sales goals and key performance metrics through active coaching, floor leadership, and strong selling behaviors.
• Monitor business performance throughout the day, identifying opportunities and adjusting priorities to maximize results.
• Reinforce product knowledge, storytelling, and personalized selling techniques to elevate the customer experience.
• Create meaningful customer connections through authentic engagement, product expertise, and personalized service.
• Coach associates to deliver thoughtful recommendations and experiences that drive customer loyalty and repeat business.
• Serve as Leader on Duty by overseeing daily store execution and ensuring the team is prepared to deliver an exceptional customer experience.

Skills

Retail leadership

Coaching skills

Customer service

Communication

Organizational skills

Merchandising

Tools

Shopify

Endear CRM

Slack

Google Workspace

Job description

Leap is seeking a Sales Supervisor for the Los Angeles market, opening October 2026 through April 2027. This hands-on retail leadership role requires driving sales, coaching a team, and delivering an elevated customer experience on the sales floor.

As Leader on Duty, you will partner with store leadership to achieve goals, uphold brand standards, and ensure exceptional service. Compensation is hourly, with bonus eligibility and Leap perks.