Boutique Keyholder & Customer Experience Lead

Sezane; San Jose (CA); Hybrid; USD 31,000 - 44,000; Full time

Benefits offered by this job

Competitive benefits package

Job summary

S%C3%A9zane recruits a Keyholder to contribute to the next chapter of its Santana Row store in San Jose, CA. You will be the frontline manager, ensuring a unique customer experience and leading the sales floor.

You will mentor the team, maintain brand standards, and coordinate omnichannel service across in-store and online channels. The role emphasizes proactivity, training, and fashion knowledge to delight customers.

Qualifications

• Proven experience leading retail teams on the sales floor.
• Ability to train and develop team members.
• Strong customer service and communication skills.
• Knowledge of visual merchandising and store operations.

Responsibilities

• Provide a unique customer experience and personalized service.
• Lead and empower the team on a daily basis.
• Maintain brand image and merchandising standards.
• Plan store activity and ensure safe, efficient operations.
• Train new staff and share product knowledge.
• Collaborate with managers to drive sales and customer satisfaction.

Skills

Customer service

Team leadership

Communication

Visual merchandising

Store operations

Training

Tools

POS systems

Job description

S%C3%A9zane recruits a Keyholder to contribute to the next chapter of its Santana Row store in San Jose, CA. You will be the frontline manager, ensuring a unique customer experience and leading the sales floor.

You will mentor the team, maintain brand standards, and coordinate omnichannel service across in-store and online channels. The role emphasizes proactivity, training, and fashion knowledge to delight customers.