Store Floor Leader & Customer Experience Coach

Sézane; Dallas (TX); On-site; USD 28,000 - 41,000; Full time

Benefits offered by this job

Competitive benefits package

Pay rate: $25/hr

Job summary

Sézane in NorthPark Center, Dallas is seeking a Keyholder to deliver an exceptional customer experience on the shop floor and lead a small team. You will welcome customers, share product knowledge, and coordinate seamless in-store and online service with a proactive, friendly approach.

As a frontline leader, you will guide teammates, uphold brand standards, and train new staff to ensure consistent excellence in customer care and store operations.

Qualifications

• Passion for retail with a customer-first mindset.
• Strong leadership to guide a on-floor team.
• Excellent communication and service orientation.

Responsibilities

• Deliver a personalized welcome and exceptional service to customers.
• Act as a brand ambassador on the floor and support team operations.
• Coordinate omnichannel solutions for customer needs, including in-store and web touchpoints.
• Share product knowledge and sales techniques with colleagues and managers.
• Ensure the store layout and merchandising reflect brand standards.
• Coach and motivate team members to maintain a positive work environment.

Skills

Customer service

Leadership

Retail excellence

Communication

Job description

Sézane in NorthPark Center, Dallas is seeking a Keyholder to deliver an exceptional customer experience on the shop floor and lead a small team. You will welcome customers, share product knowledge, and coordinate seamless in-store and online service with a proactive, friendly approach.

As a frontline leader, you will guide teammates, uphold brand standards, and train new staff to ensure consistent excellence in customer care and store operations.