Boutique Hotel Reservations & Revenue Coordinator

Automatic Data Processing, Inc.; Nantucket (MA); On-site; USD 52,000 - 64,000; Full time

Benefits offered by this job

401K

12 paid holidays

19 accrued PTO days a year

Employee parking provided

Job summary

Faros Properties in Nantucket, MA seeks a Reservations, Revenue & Admin Coordinator to join our Greydon Hotel Group portfolio. This on-site role supports reservations, guest communications, group bookings, hotel buyouts, events and revenue management.

Responsibilities include managing guest reservations from initial contact to arrival, handling special requests, coordinating with accounting, and maintaining calendars and contracts across the portfolio.

Qualifications

• Bachelor’s degree in hotel management, hospitality or related field.
• 3+ years in hotel hospitality or guest relations.
• Exceptional communication and customer service skills.
• Highly organized and detail oriented.
• Good computer skills and working knowledge of Microsoft programs, including Excel, Word.

Responsibilities

• Manage guest reservations by responding to them using all communication tools available, from initial contact to arrival.
• Assist guests with special requests, transportation questions, room preferences and other pre-arrival details.
• Assist with daily emails, phone calls, and other administrative projects.
• Maintain calendars, documents, contracts, rooming lists and other operational information across the Greydon Hotel Group portfolio.
• Assist with inquiries about hotel buyouts, weddings, corporate retreats, private events and group room blocks.
• Help prepare proposals, contracts, pricing information and reservation materials.
• Assist with rate and availability updates across booking channels.
• Monitor competitive hotel pricing and market conditions.

Skills

Exceptional communication

Customer service

Highly organized

Detail oriented

Education

Bachelor’s degree in hotel management or related field

Tools

Excel

Word

Job description

Faros Properties in Nantucket, MA seeks a Reservations, Revenue & Admin Coordinator to join our Greydon Hotel Group portfolio. This on-site role supports reservations, guest communications, group bookings, hotel buyouts, events and revenue management.

Responsibilities include managing guest reservations from initial contact to arrival, handling special requests, coordinating with accounting, and maintaining calendars and contracts across the portfolio.