Hotel Resort Reservations Specialist

Little Gem Resorts; Wayland (MA); Hybrid; USD 42,000 - 55,000; Full time

Job summary

Little Gem Resorts in Wayland, MA, is seeking a full-time, year-round Hotel Resort Reservations specialist in our corporate office. You will speak with guests by phone, discuss our properties, accommodations and island experiences, and guide transportation options to our destinations.

We value an upbeat, professional self-starter with solid computer skills and a team-first attitude. Some familiarity with Martha’s Vineyard, Nantucket, or the USVI is helpful but not required; training is

Qualifications

• Enjoys speaking with guests on the phone and helping them plan memorable vacations.
• Demonstrates a cheerful, professional demeanor and strong communication skills.
• Proficient with computers and office software; quick to learn new systems.

Responsibilities

• Speak with guests by phone to discuss our properties, accommodations, activities and island experiences.
• Explain transportation options and plan routing to our destinations.
• Collaborate with the team to enhance the guest experience and maintain high standards.

Skills

Phone conversations

Customer service

Computer proficiency

Team player

Self-starter

Positive attitude

Job description

At Winnetu Oceanside Resort (our “at the beach” property in Edgartown, Martha’s Vineyard), The Nantucket Hotel (our “intown” property on Nantucket) & Lovango Resort & Beach Club (our newest USVI property), we offer more than a hotel room. We are premier resorts offering a unique experience for our guests to relax and enjoy family and friends while exploring beautifully preserved islands in New England and the USVI. We cater to very high-end clientele with high expectations and as a result, instead of reservations takers, we are travel planners. We are looking to hire a full-time, year-round Hotel Resort Reservations specialist in the corporate office in Wayland, MA. This position is for: Monday - Friday-9:00 am - 5:00 pm (Initial 2 week training in office then 1-2 days in office/3-4 days remote)

Responsibilities

In the corporate office of Wayland, MA, we are a close-knit group that enjoys helping people plan their memory making vacations. The Reservations team is made up of both long-time veterans as well as recent graduates. Our daily routine primarily includes speaking to our guests on the phone and discussing our properties, from the accommodations to the resort activities, amenities and the island. We also review all the transportation options in getting to and from our island paradises. Additionally, when not on phones, we are constantly collaborating on how to enhance the guest experience and researching our competitors to achieve the highest of standards as well as the greatest of experiences.

Qualifications

First and foremost, to succeed here, one must enjoy being on phones and interacting with people. An upbeat, cheery personality with computer proficiency is a must! Other traits required include those who are responsible, professional, dedicated and most importantly a team player. A self-starter is also very important. Where we are growing (with the addition of our newest sister property in Lovango/St. John in the USVI ), we welcome all of our team members’ input with their ideas, options and suggestions. Experience with Martha’s Vineyard, Nantucket, or the USVI is helpful but not required.