Hybrid Reservations Specialist – Luxury Island Getaways

Stanmar Inc.; Wayland (MA); Hybrid; USD 42,000 - 54,000; Full time

Job summary

Winnetu Oceanside Resort, The Nantucket Hotel, and Lovango Resort & Beach Club are seeking a full-time, year-round Reservations Specialist to join our close-knit team. We are a high-end boutique family-owned group, crafting dream island getaways for discerning guests.

You’ll act as the friendly voice guiding guests through their island adventure, with in-office training and a hybrid schedule from Wayland, MA.

Qualifications

• Experience delivering high-quality guest service by phone and email.
• Strong communication and computer skills for guest interactions.
• Ability to work in a collaborative, fast-paced hospitality team.

Responsibilities

• Engaging phone conversations discussing accommodations, activities, and island destinations.
• Advising on transportation options to Martha’s Vineyard, Nantucket, and USVI.
• Collaborating with the team to continually improve guest experiences.

Skills

Phone conversations

Customer service

Computer proficiency

Team player

Self-starter

Travel planning

Job description

Winnetu Oceanside Resort, The Nantucket Hotel, and Lovango Resort & Beach Club are seeking a full-time, year-round Reservations Specialist to join our close-knit team. We are a high-end boutique family-owned group, crafting dream island getaways for discerning guests.

You’ll act as the friendly voice guiding guests through their island adventure, with in-office training and a hybrid schedule from Wayland, MA.