Reservations, Revenue & Administrative Coordinator

Faros Properties; Pittsburgh (Allegheny County); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Other ancillary benefits

19 accrued PTO days a year

Employee parking provided

Job summary

Faros Properties in Pittsburgh, PA is seeking a full-time on-site Reservations Specialist to support the Greydon House Historic Inns and Guest Houses. You will manage guest reservations, handle communications, and assist with group bookings and events.

This role requires excellent customer service, strong organizational skills, and comfort with Excel and other Microsoft tools. Occasional travel to Nantucket 3–4 times per year is expected to become familiar with properties and guest experience.

Qualifications

• Bachelor’s degree in hospitality or related field.
• 3+ years in hotel hospitality or guest relations.
• Excellent communication and customer service skills.
• Highly organized and detail oriented.
• Proficient with Microsoft Office programs.
• Willingness to travel to Nantucket 3–4 times per year.

Responsibilities

• Manage guest reservations from initial contact to arrival.
• Assist guests with special requests and pre-arrival details.
• Handle daily emails, phone calls, and administrative tasks.
• Maintain calendars, contracts, rooming lists, and docs.
• Support inquiries about hotel buyouts, weddings, and events.
• Prepare proposals, contracts, pricing information, and materials.
• Update rates and availability across booking channels.
• Monitor market conditions and competition.
• Coordinate with Nantucket team on reservations and groups.
• Travel to Nantucket 3–4 times per year to inspect properties.

Skills

Communication skills

Organization skills

Customer service

Education

Bachelor’s degree in hospitality or related field

Tools

Microsoft Excel

Microsoft Word

Job description

Faros Properties is a vertically integrated, full-service owner, developer, and operator of Real Estate. Faros focuses on core principles of entrepreneurship, integrity, alignment of interests and creating a positive impact. One of our properties is Greydon Hotel Group - a boutique luxury hotel/inn brand located on Nantucket, MA.

ABOUT THE POSITION

This is a full-time on-site position located in Pittsburgh, PA. It supports the Greydon House Historic Inns and Guest Houses by assisting management with reservations, guest communications, group bookings, hotel buyouts, events, administration and revenue management.

ESSENTIAL JOB FUNCTIONS

• Manage guest reservations by responding to them using all communication tools available, such as choosing the right property for them and managing their reservation from initial contact to the day of arrival.
• Assist guests with special requests, transportation questions, room preferences and other pre-arrival details.
• Assist with daily emails, phone calls, and other administrative projects.
• Maintain calendars, documents, contracts, rooming lists and other operational information. Assist with special projects across the Greydon Hotel Group portfolio.
• Assist with inquiries about hotel buyouts, weddings, corporate retreats, private events and group room blocks.
• Help prepare proposals, contracts, pricing information and reservation materials.
• Assist with rate and availability updates across booking channels.
• Monitor competitive hotel pricing and market conditions.
• Participate in regular communication with the Nantucket team regarding reservations, upcoming arrivals, groups, buyouts and special requests.
• Visit Nantucket approximately 3 to 4 times per year to become familiar with the hotels, rooms and guest experience firsthand.
• Help improve reservation procedures, email templates, internal organization and guest communication.
• Coordinate with accounting on deposits, refunds, payments and reconciliation as needed.

Minimum Qualifications:

• Bachelor’s degree, preferably hotel management, hospitality or related field
• 3+ years in hotel hospitality or guest relations
• Exceptional communication and customer service skills
• Highly organized and detail oriented
• Good computer skills and working knowledge of Microsoft programs, including Excel, Word, etc.
• Ability to travel to Nantucket 3 to 4 times per year.

BENEFITS

• Other ancillary benefits
• 19 accrued PTO days a year
• Employee parking provided

We are an equal opportunity employer and consider all qualified applicants equally without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.