Elite Resort Reservations Planner - Hybrid/Remote

Little Gem Resorts; Wayland (MA); Hybrid; USD 42,000 - 55,000; Full time

Job summary

Little Gem Resorts in Wayland, MA, is seeking a full-time, year-round Hotel Resort Reservations specialist in our corporate office. You will speak with guests by phone, discuss our properties, accommodations and island experiences, and guide transportation options to our destinations.

We value an upbeat, professional self-starter with solid computer skills and a team-first attitude. Some familiarity with Martha’s Vineyard, Nantucket, or the USVI is helpful but not required; training is

Qualifications

• Enjoys speaking with guests on the phone and helping them plan memorable vacations.
• Demonstrates a cheerful, professional demeanor and strong communication skills.
• Proficient with computers and office software; quick to learn new systems.

Responsibilities

• Speak with guests by phone to discuss our properties, accommodations, activities and island experiences.
• Explain transportation options and plan routing to our destinations.
• Collaborate with the team to enhance the guest experience and maintain high standards.

Skills

Phone conversations

Customer service

Computer proficiency

Team player

Self-starter

Positive attitude

Job description

Little Gem Resorts in Wayland, MA, is seeking a full-time, year-round Hotel Resort Reservations specialist in our corporate office. You will speak with guests by phone, discuss our properties, accommodations and island experiences, and guide transportation options to our destinations.

We value an upbeat, professional self-starter with solid computer skills and a team-first attitude. Some familiarity with Martha’s Vineyard, Nantucket, or the USVI is helpful but not required; training is