Boutique Hotel Operations Lead | Guest Experience

Rayland Hotel; The Dalles (OR); On-site; USD 65,000 - 90,000; Full time

Job summary

Rayland Hotel is seeking an Operations Manager to lead day-to-day hotel operations in a boutique environment, partnering with the General Manager to drive revenue and uphold brand standards across rooms, front office, housekeeping, and F&B.

You will oversee front desk and housekeeping, host guests, manage staff, build community relationships, and collaborate with sales/marketing on local offers while ensuring exceptional guest experiences and adherence to SOPs.

Qualifications

• 2–4 years of hotel or hospitality operations experience.
• Proven track record as a driven leader in a guest-facing, service-intensive environment.
• Strong community or local-sales orientation: comfortable networking and representing the hotel in public settings.
• Restaurant or food & beverage collaboration with leadership on service, standards, and guest experience.

Responsibilities

• Oversee daily operations of front desk, housekeeping, and other departments.
• Maintain high standards of cleanliness, safety, and ambiance throughout guestrooms and public spaces.
• Act as on-property host, engaging guests, resolving issues promptly, and ensuring elevated, personalized service.
• Serve as Manager on Duty as scheduled, making real-time decisions to protect guest satisfaction and hotel performance.
• Build and maintain strong relationships with local businesses, community organizations, and neighborhood partners to drive room nights and restaurant traffic.
• Represent the hotel at local events and networking functions to increase visibility and strengthen the brand’s presence.
• Collaborate with sales/marketing to execute local offers, packages, and partnerships that appeal to the surrounding community.
• Monitor community feedback and online reviews and work with the team on service improvements and reputation management.
• Lead by example as a visible, driven leader on the floor, modeling hospitality-minded behavior and guest-first decision making.
• Recruit, train, coach, and schedule team members to ensure adequate coverage and consistent service standards.
• Foster a positive, inclusive work environment aligned with boutique brand values and community culture.
• Hold staff accountable for performance and conduct, providing ongoing feedback, recognition, and support.
• Assist Company Leadership with wage and expense management, helping maintain budgeted labor and controllable costs.
• Support implementation of operational SOPs, brand standards, and compliance requirements (safety, health, and HR policies).
• Identify operational efficiencies and service enhancements that improve guest satisfaction and profitability.
• Participate in reporting and analysis (occupancy, ADR, RevPAR, guest satisfaction scores) and act on trends.

Skills

Leadership

Guest service

Communication

Problem-solving

Community relations

Hospitality operations

Tools

PMS

POS

Job description

Rayland Hotel is seeking an Operations Manager to lead day-to-day hotel operations in a boutique environment, partnering with the General Manager to drive revenue and uphold brand standards across rooms, front office, housekeeping, and F&B.

You will oversee front desk and housekeeping, host guests, manage staff, build community relationships, and collaborate with sales/marketing on local offers while ensuring exceptional guest experiences and adherence to SOPs.