Night Auditor - Bottleworks Hotel

Geronimo Hospitality Group; Indianapolis (IN); Sur place; USD 22 000 - 32 000; Plein temps

Avantages offerts par ce poste

Employee Discounts

Paid Time Off

Training & Development Opportunities

401K

Medical Benefits

24/7 Online Care

Pet Insurance

Résumé du poste

Geronimo Hospitality Group seeks a Night Auditor for Bottleworks Hotel in Indianapolis to balance daily revenue and expenses and oversee front desk operations. You will assist guests during check-in and check-out while ensuring the property presents its best to every guest.

Join a team that values strong work ethic and clear communication. You will use the property management system, handle guest concerns, and contribute to nightly reporting and controls. U.S. work authorization required.

Qualifications

• High school diploma or equivalent.
• Excellent communication skills and professional attitude.
• Effective conflict management and decision making.
• U.S. Work Authorization is required.

Responsabilités

• Greet guests and assist with needs during their stay.
• Post room charges, taxes and other revenues to guest accounts.
• Transfer charges and deposits to master accounts.
• Verify postings and balances.
• Track room revenues and occupancy statistics.
• Prepare cash, check and credit card activity summaries.
• Summarize nightly operations for management and file reports.
• Operate the front desk and property management system.
• Perform check-in and check-out procedures.
• Handle and resolve guest complaints.
• Maintain proper mail, package and message handling.
• Perform Manager on Duty functions.

Connaissances

Communication skills

Conflict management

Decision making

Formation

High school diploma

Outils

Property management system

Description du poste

Description

STEP INTO THE BIG LEAGUES

Geronimo Hospitality Group ain't your normal work environment. We are a collection of award-winning boutique hotels, restaurants and clubs with cool people who believe THE STATUS QUO SUCKS and we do everything we can to live by that motto. At Geronimo Hospitality Group, we don’t raise the bar. We are the bar. We create destinations, not pit stops, and we’re looking for people who are ready to join a team that pushes boundaries and values hard work every day.

BOTTLEWORKS HOTEL

Built for the modern traveler, the 104-key boutique Bottleworks Hotel showcases the best of Indianapolis by weaving historic architectural features with modern hotel amenities.

PERKS OF THE JOB

We believe in rewarding effort and skill. Our team enjoys Employee Discounts, Paid Time Off, Training & Development Opportunities, 401K, Medical Benefits, 24/7 Online Care, Pet Insurance, and more. We demand a competitive spirit and offer you the chance to build your own future in return.

YOUR ROLE IN CREATING GERONIMOMENTS

In this role, you’ll be a key part of our team, ensuring that every guest leaves with a lasting impression. Your voice matters here—use it to build the future, make an impact, and continuously improve the guest experience.

As the Night Auditor, you are responsible for balancing the revenue and expense transactions, which occurred during the day at the hotel. You are responsible for the overall operations and appearance of the front desk of a hotel. You are responsible for attending to the needs of guests, especially during check-in and check-out. You are the number one, frontline person whose service determines a guest's experience.

WHAT YOUR DAY WILL LOOK LIKE

• Greets every guest that is encountered.
• Assist and accommodate all guest needs within your capabilities.
• Posting of room charges, taxes and all other revenues to guest accounts.
• Transfer charges and deposits to master accounts.
• Verifies all account posting and balances.
• Tracks room revenues, occupancy percentages, and other front office statistics.
• Prepares a summary of cash, check, and credit card activities.
• Summarizes results of operation for management. Completes proper filing and reporting of statistics.
• Understands principles of auditing, balancing and closing out accounts.
• Knows how to operate property management system and other front office equipment.
• Understands and knows how to perform check-in and check-out procedures.
• Handles and resolves guest complaints.
• Uses proper mail, package and message handling procedures.
• Demonstrates good communication skills.
• Uses proper telephone etiquette.
• Writes legibly. Sends and receives faxes and copies.
• Performs Manager on Duty functions.

GHG24

Requirements

WHAT IT TAKES TO SUCCEED

Education

• High school diploma or equivalent

Experience and/or Training

• Excellent communication skills and professional attitude
• Effective conflict management and decision making

MANDATORY REQUIREMENT

• U.S. Work Authorization (required).

JOIN A TEAM THAT MAKES AN IMPRESSION

At Geronimo Hospitality Group, we are cool people who work hard. Every shift, every day, we push the boundaries and strive to be the best. If you’re ready to own your work and create exceptional experiences, we want you on our team! Geronimo Hospitality Group is an Equal Employment Opportunity employer.