Boutique Hotel GM — Lead Team, Elevate Guest Experience

ARRIVE Hotel Wilmington; Wilmington (NC); On-site; USD 120,000 - 170,000; Full time

Benefits offered by this job

Medical, dental, vision, and life 보험

401(k)

Paid time off & holidays

Employee discounts

Job summary

ARRIVE Wilmington, part of Palisociety, is seeking a General Manager to lead daily operations across all departments with warmth, a keen eye for detail, and a focus on delivering our renowned service. You will guide the team to maintain a welcoming culture while ensuring a smooth, profitable hotel operation.

You will manage budgeting, forecasts, and guest relations, partner with corporate leadership on revenue strategies, and drive occupancy and rate performance for our boutique property in

Qualifications

• 5 years of hotel management experience, including leadership of a multi-department team.
• Positive, energetic, and service-oriented, with strong leadership and interpersonal skills.
• Working knowledge of budgeting, P&L management, and hotel financial controls.
• Proficiency with property management and point-of-sale systems.
• Clear verbal and written communication in English.
• Good judgment, calm under pressure, and the ability to make sound decisions independently.

Responsibilities

• Lead and inspire the hotel team, fostering a welcoming culture that reflects our service standards.
• Oversee daily operations across front desk, housekeeping, engineering, and food and beverage to ensure a seamless guest experience.
• Hire, train, coach, and develop team members, providing regular feedback and growth opportunities.
• Build genuine relationships with guests, responding to feedback and resolving concerns with care and good judgment.
• Manage budgets, forecasts, and financial reporting, controlling costs while protecting quality.
• Partner with corporate leadership on sales, marketing, and revenue strategies to drive occupancy and rate performance.
• Ensure the property is clean, safe, well maintained, and compliant with all health, safety, and legal requirements.
• Connect with the local Wilmington community and neighboring businesses to keep the hotel a beloved neighborhood destination.

Skills

Leadership

Budgeting

P&L management

English fluency

Guest relations

Tools

Property Management System

POS systems

Job description

ARRIVE Wilmington, part of Palisociety, is seeking a General Manager to lead daily operations across all departments with warmth, a keen eye for detail, and a focus on delivering our renowned service. You will guide the team to maintain a welcoming culture while ensuring a smooth, profitable hotel operation.

You will manage budgeting, forecasts, and guest relations, partner with corporate leadership on revenue strategies, and drive occupancy and rate performance for our boutique property in