General Manager

ARRIVE Hotel Wilmington; Wilmington (NC); On-site; USD 120,000 - 170,000; Full time

Benefits offered by this job

Medical, dental, vision, and life 보험

401(k)

Paid time off & holidays

Employee discounts

Job summary

ARRIVE Wilmington, part of Palisociety, is seeking a General Manager to lead daily operations across all departments with warmth, a keen eye for detail, and a focus on delivering our renowned service. You will guide the team to maintain a welcoming culture while ensuring a smooth, profitable hotel operation.

You will manage budgeting, forecasts, and guest relations, partner with corporate leadership on revenue strategies, and drive occupancy and rate performance for our boutique property in

Qualifications

• 5 years of hotel management experience, including leadership of a multi-department team.
• Positive, energetic, and service-oriented, with strong leadership and interpersonal skills.
• Working knowledge of budgeting, P&L management, and hotel financial controls.
• Proficiency with property management and point-of-sale systems.
• Clear verbal and written communication in English.
• Good judgment, calm under pressure, and the ability to make sound decisions independently.

Responsibilities

• Lead and inspire the hotel team, fostering a welcoming culture that reflects our service standards.
• Oversee daily operations across front desk, housekeeping, engineering, and food and beverage to ensure a seamless guest experience.
• Hire, train, coach, and develop team members, providing regular feedback and growth opportunities.
• Build genuine relationships with guests, responding to feedback and resolving concerns with care and good judgment.
• Manage budgets, forecasts, and financial reporting, controlling costs while protecting quality.
• Partner with corporate leadership on sales, marketing, and revenue strategies to drive occupancy and rate performance.
• Ensure the property is clean, safe, well maintained, and compliant with all health, safety, and legal requirements.
• Connect with the local Wilmington community and neighboring businesses to keep the hotel a beloved neighborhood destination.

Skills

Leadership

Budgeting

P&L management

English fluency

Guest relations

Tools

Property Management System

POS systems

Job description

WHO WE ARE:

Palisociety is a society of unique hotels and residences — Palihouse, Palihotel, Le Petit Pali, ARRIVE by Palisociety, and a growing collection of independently branded properties. Since our first hotel opened in Los Angeles in 2009, we've grown into a nationwide portfolio of neighborhood-centric hotels, restaurants, bars, and event spaces, earning recognition from Condé Nast Traveler, Travel + Leisure, the New York Times, and more.

We consider our employees our greatest asset: structured training from day one, consistent feedback, and a clear path for growth. We develop our leaders from within, because the strongest hospitality companies are the ones that grow their own.

ABOUT ARRIVE WILMINGTON:

An intimate 34-room hotel, ARRIVE Wilmington is located in the heart of charming downtown Wilmington, N.C., near Wilmington Riverwalk, a full mile of scenic boardwalk that hugs the borders of the riverfront, providing endless views and easy access to Cape Fear Coast beaches. On-site restaurant Dram Yard serves Southern coastal cuisine with global influences, while the courtyard garden Gazebo Bar prepares refreshing cocktails and flavorful snacks to enjoy around a fire pit or at the bowling green.

POSITION PROFILE:

The General Manager is the heart of ARRIVE Wilmington, setting the tone for our team and our guests alike. You'll lead day-to-day operations with warmth and a sharp eye for detail, guiding your team to deliver our signature trusty service while keeping the hotel running smoothly and successfully.

THE TASK AT HAND:

• Lead and inspire the hotel team, fostering a welcoming culture that reflects our service standards.
• Oversee daily operations across front desk, housekeeping, engineering, and food and beverage to ensure a seamless guest experience.
• Hire, train, coach, and develop team members, providing regular feedback and growth opportunities.
• Build genuine relationships with guests, responding to feedback and resolving concerns with care and good judgment.
• Manage budgets, forecasts, and financial reporting, controlling costs while protecting quality.
• Partner with corporate leadership on sales, marketing, and revenue strategies to drive occupancy and rate performance.
• Ensure the property is clean, safe, well maintained, and compliant with all health, safety, and legal requirements.
• Connect with the local Wilmington community and neighboring businesses to keep the hotel a beloved neighborhood destination.

WHAT WE'RE LOOKING FOR:

Required

• 5 years of hotel management experience, including leadership of a multi-department team.
• Positive, energetic, and service-oriented, with strong leadership and interpersonal skills.
• Working knowledge of budgeting, P&L management, and hotel financial controls.
• Proficiency with property management and point-of-sale systems.
• Clear verbal and written communication in English.
• Good judgment, calm under pressure, and the ability to make sound decisions independently.

Preferred

• Experience managing a boutique or luxury hotel with food and beverage operations.

Physical

• Ability to stand and walk for long periods and push, pull, or lift up to 25 lbs.
• Flexible schedule, including weekends and holidays.

WHAT'S IN IT FOR YOU:

• Competitive compensation package with medical, dental, vision, and life insurance, plus 401(k).
• Paid time off, holiday pay, and sick pay.
• Career advancement and professional development as we open new hotels and restaurants nationwide.
• Employee discounts across our entire portfolio (25 hotels and more to come!).