Boutique Guest Experience Concierge

An Affair to Remember Prom, Pageant & Formal Wear; Benson (NC); On-site; USD 19,000 - 25,000; Full time

Job summary

An Affair to Remember is seeking a friendly Guest Relations Concierge to be the face of our Benson boutique. You will welcome guests, manage check-ins, and guide them through our store policies and shopping process.

You will oversee phone and digital communications, schedule appointments, and operate our POS and appointment management systems with polished professionalism during peak event seasons.

Qualifications

• Provide high-quality concierge services, greeting guests and managing appointments.
• Experience with reservations and scheduling systems.
• Strong communication with customers, vendors, and team members.
• Experience in receptionist duties including phones and inquiries.
• Attention to detail and organization for records of appointments.
• On-site work with standing for extended periods.
• Prior experience in fashion, retail, or hospitality beneficial but not required.
• Basic computer skills for scheduling and email.
• Reliable transportation to Benson, NC and weekend availability.

Responsibilities

• Warm Welcome & Check-In: Greet every guest with enthusiasm, manage the check-in process and guide them through our flow and guidelines.
• Policy and Process Direction: Explain store guidelines, appointment procedures, dress-handling guidelines, and layaway/ordering policies.
• Phone & Digital Communication: Manage incoming calls with etiquette, answer inquiries, and send client messages.
• Technology & System Management: Use POS and appointment management software to check in clients, update accounts, and schedule appointments.
• Multitasking & Front Desk Operations: Handle walk-ins, calls, and queues during peak hours with a calm demeanor.

Skills

Guest relations

Appointments scheduling

Front desk operations

Phone etiquette

Multitasking

Communication

Job description

An Affair to Remember is seeking a friendly Guest Relations Concierge to be the face of our Benson boutique. You will welcome guests, manage check-ins, and guide them through our store policies and shopping process.

You will oversee phone and digital communications, schedule appointments, and operate our POS and appointment management systems with polished professionalism during peak event seasons.