Boutique Front Desk & Concierge Specialist – NYC

Insight Global (United States); New York (NY); On-site; USD 26,000 - 37,000; Full time

Job summary

Insight Global is seeking multiple Front Desk Agents to join a boutique hospitality property in New York City. This permanent, on-site role suits someone reliable, tech-friendly, and focused on delivering a positive guest experience. The position involves front desk tasks, guest services, basic maintenance, and lobby monitoring.

Ideal candidates communicate well, stay adaptable, and can work independently with limited supervision. Weekend and holiday availability is required.

Qualifications

• Strong verbal communication and interpersonal skills.
• Customer service-focused and comfortable engaging with guests.
• Dependable, reliable, and professional.
• Independent work with limited supervision.
• Willing to support responsibilities beyond front desk.
• Ability to learn multiple technology systems.
• Comfortable with basic maintenance/housekeeping tasks.
• Able to stay active, assist with luggage, and move around the property.
• Willing to work weekends, holidays, and a flexible schedule based on business needs.
• Positive, adaptable, and team-oriented

Responsibilities

• The Front Desk Agent will serve as a primary point of contact for guests and help ensure the property operates smoothly throughout their assigned shift.
• Approximately 30% of the role will focus on front desk operations, 30% on guest services and concierge support, 30% on basic maintenance and housekeeping assistance, and 10% on property monitoring and safety support.
• On a typical day, this individual will greet guests, assist with luggage, manage access-related requests, and provide recommendations for restaurants, entertainment, coffee shops, local attractions, and other experiences.
• They will respond to guest questions, resolve basic service issues, and communicate openly with guests and management.
• The Front Desk Agent will also complete approximately three to four simple property-support tasks per shift, such as cleaning a spill, addressing a clogged drain, resetting a smart TV, troubleshooting basic technology, or assisting housekeeping and maintenance teams.

Skills

Strong verbal communication

Guest service oriented

Professional demeanor

Independent work

Flexible schedule

Tech-savvy

Assist with luggage

Good judgement

Active and mobile

Weekend/holiday availability

Team-oriented

Job description

Insight Global is seeking multiple Front Desk Agents to join a boutique hospitality property in New York City. This permanent, on-site role suits someone reliable, tech-friendly, and focused on delivering a positive guest experience. The position involves front desk tasks, guest services, basic maintenance, and lobby monitoring.

Ideal candidates communicate well, stay adaptable, and can work independently with limited supervision. Weekend and holiday availability is required.