Front Desk PM Shift

The Ashbrook Hotel & Restaurant; Frankfort (KY); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

Life and disability insurance

401(k) plan

Generous paid time off policy

Job summary

A boutique hotel in Frankfort, Kentucky, is seeking a Front Desk Agent to provide exceptional guest services. The role includes managing check-ins and check-outs, providing personalized recommendations, and ensuring a warm atmosphere. Ideal candidates must show strong customer service skills, experience in hospitality, and the ability to multitask in a dynamic environment. The position offers comprehensive benefits including health and dental insurance, 401(k), and generous paid time off.

Qualifications

• Previous hospitality, customer service, or front desk experience preferred.
• Strong communication and interpersonal skills.
• Highly organized with attention to detail and accuracy.
• Comfortable using hotel and office systems.
• Ability to multitask in a fast-paced environment.

Responsibilities

• Greet guests with a welcoming and professional demeanor.
• Manage check-ins and check-outs efficiently and accurately.
• Provide personalized recommendations for local dining and attractions.
• Anticipate guest needs and resolve concerns promptly.
• Maintain organized front desk area and assist with reports.

Skills

Customer service

Communication skills

Organization

Attention to detail

Multitasking

Tools

Hotel Property Management System (PMS)

Point of Sale (POS) system

Basic office software

Job description

Position Summary

The Front Desk Agent is the face of The Ashbrook Hotel, responsible for creating a warm, seamless, and personalized guest experience from arrival to departure. This role blends hospitality, organization, and attention to detail to ensure every guest interaction reflects the hotel’s boutique standards.

Key Responsibilities

Guest Experience

• Greet guests with a welcoming and professional demeanor
• Manage check-ins and check-outs efficiently and accurately
• Provide personalized recommendations for local dining, attractions, and services
• Anticipate guest needs and resolve concerns promptly to ensure satisfaction

Front Desk Operations

• Manage reservations, room assignments, and special requests
• Answer phone calls, emails, and guest inquiries in a timely manner
• Process payments, verify billing, and maintain accurate guest records
• Coordinate with housekeeping and maintenance to ensure room readiness

Administrative Support

• Maintain a clean, organized, and presentable front desk area
• Assist with daily reports, logs, and shift handoffs
• Follow all hotel policies, procedures, and service standards

Qualifications

• Previous hospitality, customer service, or front desk experience preferred
• Strong communication and interpersonal skills
• Highly organized with attention to detail and accuracy
• Comfortable using hotel systems (PMS), POS systems, and basic office software
• Ability to multitask in a fast-paced environment

Schedule & Availability

• Flexible schedule including mornings, evenings, weekends, and holidays

Why Join The Ashbrook Hotel

• Be part of a boutique hotel focused on elevated, personalized service
• Work in a collaborative and guest-centric environment
• Opportunities for advancement within the Front Office and broader hotel operations

BENEFIT PROGRAM

• Health, dental, and vision insurance
• Life and disability insurance
• Critical illness, accident, and hospital indemnity insurance
• Pet insurance and pet discount program
• 401(k) plan
• Generous paid time off policy
• Generous holiday schedule

Equal Opportunity Employment

We provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, the organizations comply with applicable state and local laws governing nondiscrimination in employment in every location in which it has operations. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, and compensation.