Boutique Front Desk Agent - Evening/Weekend Shift

The Ashbrook Hotel & Restaurant; Frankfort (KY); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

Life and disability insurance

401(k) plan

Generous paid time off policy

Job summary

A boutique hotel in Frankfort, Kentucky, is seeking a Front Desk Agent to provide exceptional guest services. The role includes managing check-ins and check-outs, providing personalized recommendations, and ensuring a warm atmosphere. Ideal candidates must show strong customer service skills, experience in hospitality, and the ability to multitask in a dynamic environment. The position offers comprehensive benefits including health and dental insurance, 401(k), and generous paid time off.

Qualifications

• Previous hospitality, customer service, or front desk experience preferred.
• Strong communication and interpersonal skills.
• Highly organized with attention to detail and accuracy.
• Comfortable using hotel and office systems.
• Ability to multitask in a fast-paced environment.

Responsibilities

• Greet guests with a welcoming and professional demeanor.
• Manage check-ins and check-outs efficiently and accurately.
• Provide personalized recommendations for local dining and attractions.
• Anticipate guest needs and resolve concerns promptly.
• Maintain organized front desk area and assist with reports.

Skills

Customer service

Communication skills

Organization

Attention to detail

Multitasking

Tools

Hotel Property Management System (PMS)

Point of Sale (POS) system

Basic office software

Job description

A boutique hotel in Frankfort, Kentucky, is seeking a Front Desk Agent to provide exceptional guest services. The role includes managing check-ins and check-outs, providing personalized recommendations, and ensuring a warm atmosphere. Ideal candidates must show strong customer service skills, experience in hospitality, and the ability to multitask in a dynamic environment. The position offers comprehensive benefits including health and dental insurance, 401(k), and generous paid time off.