Part Time Overnight Front Desk Agent

Kimpton Hotel Monaco Pttsbrg; Pittsburgh (Allegheny County); On-site; USD 28,000 - 38,000; Full time

Benefits offered by this job

Hotel discounts at Marcus Hotels & Res

Discounts at Marcus Hotels & Resorts餐饮

Two for one movie theater coupons

Job summary

Kimpton Hotel Monaco Pittsburgh is seeking a friendly front desk associate to manage check-ins/outs, handle guest inquiries, and ensure a smooth arrival and departure experience. You will work with a team to maintain high service standards in a boutique environment.

The role requires a high school diploma or GED, flexibility to work overnights, weekends, and holidays, and familiarity with hotel systems to input data accurately.

Qualifications

• Experience in front desk or guest services preferred.
• Knowledge of local area, attractions and events.
• Ability to work under pressure during busy check-in/check-out times.
• Familiarity with hotel systems and accurate data entry.
• Flexible to work overnights, weekends and holidays.

Responsibilities

• Review arrivals noting special requests and block rooms as needed.
• Check in and out hotel guests in a confident, professional and friendly manner.
• Answer phone calls promptly and knowledgeably with complete information.
• Complete all items on appropriate shift checklists (AM, PM, Overnight).
• Conduct pre-assignment of rooms including VIPs and special requests.
• Follow the hotel’s key control and credit policies.
• Submit lost & found items with reports.
• Be familiar with fire and emergency procedures.
• Open, balance, and verify daily shift cash transactions.

Skills

Front desk experience

Customer-facing

Flexible schedule

Overnights weekends holidays

Education

High school diploma or GED

Job description

Description

At Kimpton Hotel Monaco Pittsburgh, we invite you to be part of a workplace where individuality is celebrated, personal growth is empowered, and every moment matters. Our culture is built on the values of Be Yourself, Lead Yourself, Make It Count, creating a vibrant, inclusive environment for passionate hospitality professionals. Housed in the historic James H. Reed building originally built in 1903, our 248-room boutique hotel seamlessly blends old-world architecture with bold, whimsical interiors. Located in a city undergoing a creative revival, the Kimpton Hotel Monaco stands out as Pittsburgh’s fearless answer to boutique hospitality. If you're ready to bring your unique personality and creativity to a team that values genuine guest connections, we’d love to welcome you aboard.

What will you be doing?

• Review arrivals noting special requests, blocking rooms as needed.
• Check in and out hotel guests in a confident, professional and friendly manner.
• Answer all phone calls promptly and knowledgeably, always ensuring complete and accurate information.
• Complete all items on appropriate (AM, PM, Overnight) checklist by end of shift.
• Conduct pre-assignment of hotel rooms, which includes VIPS, repeat guests, all packages, and any special requests.
• Follow established key control policy.
• Ensure proper credit policies are followed.
• Submit all lost & found articles accompanied by a completed lost & found report.
• Familiar with all fire and emergency procedures.
• Open, secure, and balance out daily shift bank which involves counting and verifying cash, check, and credit card transactions occurring while on duty.
• Verify credit limit report.
• Monitor room availability throughout shift.
• Review daily the selling status of the hotel using yield management system.
• Attend department meeting once a month.
• Able to communicate via telephone and/or radio with other departments.

What do you bring to the role?

• Previous experience in a Front Desk or customer-facing role is helpful!
• High school diploma or general education degree (GED) required.
• Knowledgeable of immediate area, services, attractions, and events.
• Flexible schedule, able to work overnights, weekends and holidays.
• Work well under pressure, taking care of many arrivals and departures within a short period of time.
• Familiar with hotel systems and operations, and the ability to enter in information accurately is helpful!

What’s in it for you?

• Room discounts at Marcus Hotels & Resorts and IHG-branded properties
• Discounts at Marcus Hotels & Resorts restaurants, cafes, lounges, golfing, skiing, and spa
• Two for one movie theater coupons at Marcus Theatres
• Ability to grow your career and transfer from one property to another
• Paid time off
• Flexible scheduling
• And more!

About Us:

A division of The Marcus Corporation, Marcus Hotels & Resorts has a rich 60-year history of operational and service excellence. We are People Pleasing People who strive daily to create extraordinary experiences for guests and associates alike. Focused on expanding our U.S.-based portfolio of 15 hotels and resorts, our properties are known for their unique character and style.

Note: This document describes the general nature and level of work required of people in the job. It is not intended to be an all-encompassing list of responsibilities, duties, and skills.

Kimpton Hotel Monaco Pittsburgh is an Equal Opportunity Employer.