Boutique Host & Guest Experience Specialist

Marcus Hotels & Resorts; Pittsburgh (Allegheny County); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Room discounts at Marcus Hotels & 

Employee dining discounts

Paid time off

Flexible scheduling

Job summary

Kimpton Hotel Monaco Pittsburgh is seeking friendly hospitality professionals to join our guest-focused team. You will greet guests, manage reservations, coordinate seating, and ensure a memorable dining experience with gracious service.

We value individuality, inclusivity, and strong communication. Previous hospitality experience is preferred; you should multitask well, learn menu details, and use our POS and reservation systems. Flexible weekends, nights, and holidays required.

Qualifications

• Previous customer service or hospitality experience preferred.
• Able to prioritize multiple tasks in a dynamic environment.
• Able to learn menu and allergy information for guests.
• Knowledge of restaurant POS and reservation systems.
• Excellent interpersonal communication skills with a hospitality mindset.
• Food Handler Certification (if applicable).
• Flexible schedule including weekends, nights and holidays.

Responsibilities

• Greet restaurant guests with warmth and provide local area information.
• Coordinate reservations and seating fairly and efficiently.
• Handle paperwork, stock, and keep the host stand tidy.
• Answer calls and book reservations accurately.
• Take room service orders when applicable.
• Check floor and tables for cleanliness; assist in bussing.
• Support servers by refilling beverages as needed.
• Perform other guest services tasks and adapt as needed.

Skills

Customer service

Hospitality experience

Multitasking

POS knowledge

Interpersonal skills

Food handler cert

Flexible schedule

Tools

Reservation system

Job description

Kimpton Hotel Monaco Pittsburgh is seeking friendly hospitality professionals to join our guest-focused team. You will greet guests, manage reservations, coordinate seating, and ensure a memorable dining experience with gracious service.

We value individuality, inclusivity, and strong communication. Previous hospitality experience is preferred; you should multitask well, learn menu details, and use our POS and reservation systems. Flexible weekends, nights, and holidays required.