Boutique Director: Luxury Client Experience Leader

LVMH Group; Dallas (TX); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Health insurance

Access to LVMH private sales

Inclusive environment and CSR programs

Job summary

Givenchy in Dallas seeks a Boutique Director to lead and grow a luxury boutique, align sales and operations with profitability targets, and drive a culture of service excellence. You will guide a team to deliver extraordinary client experiences, manage relationships with key clients, and partner with local businesses to elevate the brand in the community.

The role requires a strong background in luxury retail, leadership, and relationship-building, with a focus on omni-channel excellence and

Qualifications

• 5-10 years retail, hospitality or cross-industry experience.
• 5-10 years of management experience.
• Excellent communication in both verbal, written and listening.
• Excellent presentation skills.
• Advanced knowledge of Microsoft Office, Outlook and Zoom tools/video-telephony technology.
• Proven history of relationship development in a community to create a network and a bond to help generate revenue.
• Experience with diplomatically managing multiple commitments to clients, teams, and operations.
• Multilingual is a plus.

Responsibilities

• Deepen the relationship with our clients to achieve sales plan.
• Drive lifetime loyalty and spend with new and existing clients.
• Identify business opportunities and implement actions to consistently achieve or exceed monthly, quarterly and annual stores sales plan.
• Direct managers to drive client development activity among individual team members to cultivate new and existing clients.
• Identify loyal clients’ passions and social involvement in their community to create CSR opportunities.
• Demonstrate sales leadership by playing an active role on the sales floor and managing client relationships personally.
• Elevate the client experience by consistently delivering unique, personalized, memorable moments, both in store, through Omni channel and outside events.
• Ensure continuous Client Experience management presence on the sales floor, coaching the team on the selling ceremony and ensuring Givenchy customer experience expectations are being delivered at all times.

Skills

Leadership

Communication

Customer service

Sales strategy

Presentations

Multilingual

Tools

Microsoft Office

Outlook

Zoom

Job description

Givenchy in Dallas seeks a Boutique Director to lead and grow a luxury boutique, align sales and operations with profitability targets, and drive a culture of service excellence. You will guide a team to deliver extraordinary client experiences, manage relationships with key clients, and partner with local businesses to elevate the brand in the community.

The role requires a strong background in luxury retail, leadership, and relationship-building, with a focus on omni-channel excellence and