Boutique Director: Lead Luxury Client Experience

Chanel; Atlanta (GA); On-site; USD 139,000 - 160,000; Full time

Benefits offered by this job

Wellbeing resources

Parental leave and fertility support

Generous paid time off

401K and incentives

Robust healthcare offerings

Life insurance and disability

Job summary

CHANEL is seeking a Boutique Director at Neiman Marcus Atlanta to lead the boutique as brand ambassador and drive exceptional client service. The role demands building and mentoring a high-performing team, achieving targets, and representing CHANEL in the local market.

The candidate will coach leaders, foster an inclusive and collaborative environment, and partner with Home Office to craft strategic solutions to increase sales while maintaining boutique standards.

Qualifications

• Leadership experience required to coach and develop boutique staff.
• Track record of delivering elevated client service.
• Strong communication and collaboration across teams.

Responsibilities

• Coach and inspire boutique staff to deliver elevated client experiences.
• Foster a positive, inclusive culture and feedback-driven environment.
• Develop boutique leadership and empower team to manage reports and responsibilities.
• Drive sales growth through strategic partnerships with Home Office and community events.
• Lead with agility, measuring KPIs and adapting based on results.

Skills

People leadership

Client experience

Excellent communication

Foreign language skills

Growth mindset

Education

Bachelor's degree (preferred)

Job description

CHANEL is seeking a Boutique Director at Neiman Marcus Atlanta to lead the boutique as brand ambassador and drive exceptional client service. The role demands building and mentoring a high-performing team, achieving targets, and representing CHANEL in the local market.

The candidate will coach leaders, foster an inclusive and collaborative environment, and partner with Home Office to craft strategic solutions to increase sales while maintaining boutique standards.