Boutique Director: Lead a World‑Class Team & Client Experience

Chanel, Inc.; Newport (TN); On-site; USD 139,000 - 170,000; Full time

Benefits offered by this job

Wellbeing resources

Wellbeing Days in Retail

Generous paid time off policies

401K and other incentives

Job summary

CHANEL, Inc. seeks a Boutique Director to lead the Neiman Marcus at Fashion Island boutique, shaping an elevated client experience and coaching a diverse team. You will be the brand ambassador and drive success by developing leaders and delivering exceptional service.

The role requires strategic oversight, collaboration with Home Office, and a passion for CHANEL’s heritage. A strong track record in luxury retail leadership and agility in a fast-paced environment are essential.

Qualifications

• Minimum 7 years of related experience.
• Bachelor’s degree preferred.
• Ability to lift 15 lbs.
• Flexible schedule includes late nights, weekends, and some holidays.

Responsibilities

• Lead boutique team to deliver elevated client service.
• Develop and mentor leaders within the boutique.
• Drive sales targets in partnership with Home Office.
• Represent CHANEL in the market and build client base.

Skills

People leadership

Client experience focus

Communication skills

Coaching & mentoring

Brand ambassador

Education

Bachelor’s degree

Job description

CHANEL, Inc. seeks a Boutique Director to lead the Neiman Marcus at Fashion Island boutique, shaping an elevated client experience and coaching a diverse team. You will be the brand ambassador and drive success by developing leaders and delivering exceptional service.

The role requires strategic oversight, collaboration with Home Office, and a passion for CHANEL’s heritage. A strong track record in luxury retail leadership and agility in a fast-paced environment are essential.