Boutique Bar & Guest Experience Lead

Kimpton Hotels & Restaurants; Winston-Salem (NC); Sur place; USD 17 000 - 28 000; Plein temps

Résumé du poste

Kimpton Hotels & Restaurants is seeking a front-of-house team member to deliver high-quality guest service and beverage support. You will greet guests, serve food and drinks, and assist with various stations and operations, ensuring a welcoming, personalized experience.

Ideal candidates bring hospitality experience, strong interpersonal skills, and knowledge of wine and cocktails. The role requires multitasking, accuracy with POS, and a flexible schedule including evenings, weekends, and

Qualifications

• 1 year of previous experience in a similar or supportive role is preferred.
• Excellent wine and spirits knowledge.
• Ability to manage multiple priorities in a dynamic environment.
• Ability to learn, retain, and present product, menu, and allergy information to guests.
• Basic math skills, able to calculate the correct bill amount and use proper credit card and cash handling skills.
• Food Handler and Alcohol Awareness Certifications (if applicable).
• Flexible schedule, able to work evenings, weekends, and holidays when needed.

Responsabilités

• Greet guests and promptly serve food and beverages, process orders in POS accurately.
• Ensure guests have an outstanding experience and address complaints quickly.
• Maintain cleanliness of tables, countertops, and work areas.
• Perform setup and breakdown of stations (deli, dessert, coffee, espresso).
• Prepare drink condiments when necessary.
• Assist with seating guests and answer phones as needed.
• Perform all other sidework.
• We all wear multiple hats here and may take on other responsibilities at times.

Connaissances

1 year exp

Interpersonal skills

Wine knowledge

Multitasking

Menu allergy knowledge

Math skills

Food & alcohol certs

Flexible schedule

Description du poste

Kimpton Hotels & Restaurants is seeking a front-of-house team member to deliver high-quality guest service and beverage support. You will greet guests, serve food and drinks, and assist with various stations and operations, ensuring a welcoming, personalized experience.

Ideal candidates bring hospitality experience, strong interpersonal skills, and knowledge of wine and cocktails. The role requires multitasking, accuracy with POS, and a flexible schedule including evenings, weekends, and