Boutique Aesthetic Concierge & Patient Care Lead

Jennifer Murdock MD, PLLC; Miami Beach (FL); On-site; USD 28,000 - 34,000; Full time

Benefits offered by this job

Performance-based bonuses

Job summary

Jennifer Murdock MD, PLLC is a boutique oculofacial plastic surgery practice in Miami Beach seeking a polished, organized Patient Care and Aesthetic Concierge. This role blends exceptional patient service, consultative sales, and surgical coordination to support a growing practice and deliver a luxury patient experience.

You will manage reception, answer calls, schedule consultations, review quotes, and guide patients through their surgical journey with professionalism, discretion, and empathy.

Qualifications

• Experience in consultative sales, aesthetic medicine, or luxury customer service is preferred.
• Medical office experience, surgical scheduling, or familiarity with medical terminology is a plus.
• Fluent English; Spanish proficiency is a plus for the bilingual requirement.

Responsibilities

• Manage daily reception operations, incoming calls, patient inquiries, appointment scheduling, and follow-up communications with professionalism and warmth.
• Coordinate consultations, office visits, and postoperative appointments with an organized schedule.
• Verify insurance benefits, explain patient financial responsibilities, and process payments for consultations, procedures, and products.
• Maintain accurate patient records and protect confidentiality; ensure smooth daily operations.
• Guide patients through their surgical journey, including quotes, scheduling, preparation, and recovery instructions.

Skills

Relationship builder

Sales-minded

Excellent communicator

Organized

Tech-savvy

Bilingual

Education

High school diploma or equivalent

Job description

Jennifer Murdock MD, PLLC is a boutique oculofacial plastic surgery practice in Miami Beach seeking a polished, organized Patient Care and Aesthetic Concierge. This role blends exceptional patient service, consultative sales, and surgical coordination to support a growing practice and deliver a luxury patient experience.

You will manage reception, answer calls, schedule consultations, review quotes, and guide patients through their surgical journey with professionalism, discretion, and empathy.