Front Desk & Patient Care Specialist – Aesthetic Medicine

Jennifer Murdock MD, PLLC; Miami Beach (FL); On-site; USD 42,000 - 49,000; Full time

Job summary

Jennifer Murdock MD, PLLC in Miami Beach, FL seeks a friendly Patient Care Specialist to be the welcoming front desk, ensuring smooth check-in/out and patient support for cosmetic and medical visits.

You will coordinate appointments, verify insurance, collect copays, and help patients understand next steps in their care plan with Dr. Murdock. The role offers growth into skincare sales and cosmetic service support in a collaborative clinic.

Qualifications

• High school diploma or equivalent required.
• Experience in sales or customer-facing healthcare settings preferred.
• Bilingual preferred (English and Spanish).
• Strong communication, organization, and time management required.
• Comfort with EMR and scheduling systems.

Responsibilities

• Welcome patients and assist with check-in/out and follow-ups.
• Answer calls politely; identify needs and route to the right team.
• Schedule consultations, visits, and follow-ups efficiently.
• Verify insurance benefits and explain copays.
• Collect copays and payments for services and products.
• Maintain accurate patient records and protect privacy.
• Support surgery coordination, scheduling, and paperwork.
• Explain next care steps per Dr. Murdock's plan.
• Learn cosmetic services and skincare products to advise patients.
• Assist with inventory, events, and social media posts as needed.

Skills

Clear communication

Bilingual English/Spanish

Organizational skills

Time management

Education

High school diploma

Healthcare experience (preferred)

Tools

EMR systems

Scheduling software

Job description

Jennifer Murdock MD, PLLC in Miami Beach, FL seeks a friendly Patient Care Specialist to be the welcoming front desk, ensuring smooth check-in/out and patient support for cosmetic and medical visits.

You will coordinate appointments, verify insurance, collect copays, and help patients understand next steps in their care plan with Dr. Murdock. The role offers growth into skincare sales and cosmetic service support in a collaborative clinic.