Patient Care and Aesthetic Concierge

Jennifer Murdock MD, PLLC; Miami Beach (FL); On-site; USD 28,000 - 34,000; Full time

Benefits offered by this job

Performance-based bonuses

Job summary

Jennifer Murdock MD, PLLC is a boutique oculofacial plastic surgery practice in Miami Beach seeking a polished, organized Patient Care and Aesthetic Concierge. This role blends exceptional patient service, consultative sales, and surgical coordination to support a growing practice and deliver a luxury patient experience.

You will manage reception, answer calls, schedule consultations, review quotes, and guide patients through their surgical journey with professionalism, discretion, and empathy.

Qualifications

• Experience in consultative sales, aesthetic medicine, or luxury customer service is preferred.
• Medical office experience, surgical scheduling, or familiarity with medical terminology is a plus.
• Fluent English; Spanish proficiency is a plus for the bilingual requirement.

Responsibilities

• Manage daily reception operations, incoming calls, patient inquiries, appointment scheduling, and follow-up communications with professionalism and warmth.
• Coordinate consultations, office visits, and postoperative appointments with an organized schedule.
• Verify insurance benefits, explain patient financial responsibilities, and process payments for consultations, procedures, and products.
• Maintain accurate patient records and protect confidentiality; ensure smooth daily operations.
• Guide patients through their surgical journey, including quotes, scheduling, preparation, and recovery instructions.

Skills

Relationship builder

Sales-minded

Excellent communicator

Organized

Tech-savvy

Bilingual

Education

High school diploma or equivalent

Job description

Jennifer Murdock MD, PLLC Patient Care and Aesthetic Concierge Miami Beach, FL·Full time Company website

Seeking a polished, organized, and sales-minded Patient Care and Aesthetic Concierge to deliver exceptional patient service, coordinate surgical care, and support the growth of our boutique oculofacial plastic surgery practice.

About Jennifer Murdock MD, PLLC

Jennifer Murdock MD, PLLC is a physician-led oculofacial plastic surgery practice in Miami Beach dedicated to delivering personalized, high-quality care in a supportive clinical environment. The practice focuses on building long-term relationships with patients through attentive service, clear communication, and evidence-based medicine. Team members work closely with clinical staff to support patients at every stage of their care journey. The practice values professionalism, compassion, and collaboration among all members of the care team.

Description

PATIENT CARE AND AESTHETIC CONCIERGE

Jennifer Murdock MD, PLLC | Oculofacial Plastic Surgery

Location:Miami Beach, Florida | Full-time, in person

Compensation:$20–$25 per hour, based on experience, with opportunities for performance-based bonuses.

Schedule:Monday–Thursday, 9:00 AM–5:00 PM; Friday, 9:00 AM–3:00 PM. Hours may vary as the practice grows, including later clinic days (for example, Wednesdays, 11:00 AM–7:00 PM).

ABOUT THE PRACTICE

Jennifer Murdock MD, PLLC is a boutique oculofacial plastic and reconstructive surgery practice in Miami Beach, specializing in aesthetic facial rejuvenation, advanced eyelid and orbital surgery, and innovative nonsurgical treatments. We combine surgical expertise, cutting-edge technology, and evidence-based medicine to deliver exceptional, personalized patient care.

Our practice offers a sophisticated, welcoming environment where clinical excellence and outstanding service go hand in hand. As a growing practice actively involved in clinical research and medical innovation, we value professionalism, compassion, initiative, and collaboration. Every member of our team plays an essential role in creating an exceptional patient experience.

ABOUT THE ROLE

We are seeking a personable, polished, and highly organizedPatient Care and Aesthetic Conciergeto join our growing practice. This position combines exceptional patient service, consultative sales, and surgical coordination. It is ideal for someone who enjoys building relationships, communicating with confidence, and helping patients feel excited and informed about their surgical and aesthetic goals.

As the first point of contact for our cosmetic and medical patients, you will manage daily reception operations, answer incoming calls, coordinate appointments, and create a seamless, welcoming experience. A central part of your role will also involve guiding patients through their surgical journey—from reviewing quotes and discussing procedure logistics, preparation, and recovery to addressing concerns, coordinating next steps, and helping patients confidently move forward with scheduling.

We are looking for someone who brings the warmth and attentiveness of a luxury concierge, the organization of an experienced surgical coordinator, and the confidence of a consultative sales professional. The ideal candidate anticipates patient needs, takes ownership of details, and creates an experience that is seamless, reassuring, and highly personalized.

WHAT YOU WILL DO

Patient Experience and Daily Operations

• Welcome patients and provide a polished, personalized experience from initial inquiry through check-out.
• Manage daily reception operations, incoming calls, patient inquiries, appointment scheduling, and follow-up communications with professionalism and warmth.
• Coordinate consultations, office visits, and postoperative appointments while maintaining an organized and efficient clinical schedule.
• Verify insurance benefits, explain patient financial responsibilities, and accurately process payments for consultations, procedures, and products.
• Maintain accurate patient records, protect patient confidentiality, and ensure smooth daily office operations.
• Anticipate scheduling needs, identify potential conflicts, and proactively coordinate with the clinical team to keep the practice running efficiently.

Patient Consultations and Surgical Coordination

• Serve as a primary point of contact for patients considering cosmetic surgery, functional procedures, and aesthetic treatments.
• Present and review surgical quotes, treatment costs, financing options, deposits, and payment policies with clarity and confidence.
• Guide patients through the surgical process, including scheduling, preparation, expected recovery timelines, and postoperative instructions using physician-approved information.
• Communicate the value of our services, answer nonclinical questions, and help patients feel informed, comfortable, and confident in their decisions.
• Proactively follow up with prospective surgical patients, address financial and logistical concerns, and convert consultations into scheduled procedures through thoughtful, consultative communication.
• Coordinate surgical dates, preoperative appointments, required paperwork, and communication with surgical facilities.
• Maintain organized systems for tracking patient inquiries, outstanding surgical quotes, deposits, scheduled procedures, and follow-up communications.
• Handle sensitive financial and personal conversations with professionalism, discretion, and confidence.
• Direct individualized medical questions and clinical concerns to Dr. Murdock or the appropriate clinical team member.

Aesthetic Services and Practice Growth

• Develop a strong understanding of our cosmetic procedures, nonsurgical treatments, and professional skincare products.
• Educate patients about physician-recommended aesthetic services and skincare, identifying appropriate opportunities for additional treatments and product sales.
• Support patient retention through thoughtful follow-up, relationship-building, and exceptional service.
• Assist with product inventory, promotional events, and social media content as needed.
• Collaborate closely with Dr. Murdock and the clinical team to deliver a seamless, high-touch patient experience.

WHAT WE ARE LOOKING FOR

• Natural relationship builder:Warm, personable, polished, and genuinely enjoys connecting with people and creating an exceptional patient experience.
• Sales-minded and confident:Comfortable discussing pricing, presenting treatment options, addressing hesitation, and guiding patients toward booking procedures without being pushy.
• Exceptional communicator:Able to explain information clearly and positively, build patient confidence, and make the surgical experience feel approachable while setting realistic expectations.
• Proactive and results-oriented:Takes initiative to follow up with prospective patients, identify opportunities, and turn patient interest into scheduled procedures.
• Exceptionally organized and accountable:Naturally detail-oriented, proactive, and able to manage multiple priorities without losing track of important details. Takes ownership of responsibilities, follows through consistently, and keeps patients and team members informed.
• Polished and service-oriented:Understands the importance of professionalism, discretion, and thoughtful communication in a boutique medical practice. Takes pride in creating a sophisticated, welcoming patient experience.
• Team-oriented and adaptable:Enjoys collaborating in a small, growing practice and is eager to learn new skills and take on additional responsibilities.
• Tech-savvy and social media proficient:Comfortable using computers, scheduling platforms, electronic medical records, and patient communication systems, with experience creating engaging social media content, including posts, reels, a
• Bilingual preferred:Strong verbal and written communication skills in English; Spanish proficiency is a plus.

Experience and Qualifications

• High school diploma or equivalent required.
• Experience in consultative sales, aesthetic medicine, plastic surgery, luxury hospitality, or high-end customer service strongly preferred.
• Medical office experience, surgical scheduling, patient financing, or familiarity with medical terminology is a plus.
• Interest in aesthetic medicine, advanced cosmetic treatments, and skincare.
• Experience creating social media content, including posts and reels, is helpful but not required.

WHY JOIN OUR TEAM?

This is an opportunity to become an integral part of a boutique surgical practice where patient relationships, clinical excellence, and personalized service are at the heart of everything we do.

We are looking for someone who takes pride in creating memorable patient experiences, enjoys contributing to the growth of a practice, and is excited to develop expertise in aesthetic medicine and surgical patient coordination.