Plastic Surgery Patient Concierge

Ensō Plastic Surgery; Miami (FL); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

401(k)

Life insurance

PTO and Paid Holidays

Employee discounts on services and 제품

Job summary

ENSO Plastic Surgery in Miami, FL is seeking a Patient Coordinator to serve as the central liaison between patients and the practice. You will coordinate consultations, preoperative and postoperative logistics, and provide pricing guidance while delivering a welcoming, informative experience throughout the surgical journey.

The role emphasizes scheduling, patient communications, insurance inquiries, and billing support.

Qualifications

• Must have a High School Diploma or equivalent.
• 1-2 years of experience in a medical office, aesthetic practice, or patient-facing healthcare role.
• Strong communication, customer service, organizational, and multitasking skills.
• Proficiency in Microsoft Office Suite.

Responsibilities

• Serve as the main contact for patients via phone, email, patient portal, and in person.
• Schedule consultations, surgeries, pre-op appointments, follow-ups, and telehealth visits.
• Communicate appointment updates, delays, and instructions in a timely, professional manner.
• Guide patients through procedure options and expectations.
• Ensure all intake forms and documentation are complete prior to consultations.

Skills

Medical office experience

Communication skills

Multitasking

Microsoft Office

Education

High School Diploma

Associate's or Bachelor's degree

Job description

ENSO Plastic Surgery in Miami, FL is seeking a Patient Coordinator to serve as the central liaison between patients and the practice. You will coordinate consultations, preoperative and postoperative logistics, and provide pricing guidance while delivering a welcoming, informative experience throughout the surgical journey.

The role emphasizes scheduling, patient communications, insurance inquiries, and billing support.