Bourbon Experience Guide & Tastings Host

Heaven Hill Brands; Louisville (KY); On-site; USD 17,000 - 22,000; Part time

Job summary

Heaven Hill Brands seeks a part-time Bourbon Educator to host guided walking tours and tastings at the Evan Williams Bourbon Experience in Louisville, KY. This on-site role requires open weekend availability and the ability to engage visitors with accurate product information and heritage stories.

You will greet guests, register visitors, distribute materials, and assist in the retail store, while maintaining safety and delivering excellent customer service using basic Microsoft Office skills.

Qualifications

• Minimum 1 year work-related skill or customer service experience.
• Must be a minimum of 21 years old.
• Knowledge of principles and processes for providing customer and personal services.
• Knowledge of historical events and their causes, indicators, and effects on heritage and culture.
• Excellent oral communication skills with the ability to talk to others to convey information effectively.
• Service Orientation - actively looking for ways to help people.
• Basic knowledge of Microsoft Office software including Excel and Outlook.
• Ability to work in a team and be a self-starter.

Responsibilities

• Escort visitors on tours and tastings while sharing product information.
• Describe tour points of interest to group members, and respond to questions.
• Escort individuals or groups on sightseeing tours, or through places of interest such as public buildings, visitor centers, etc.
• Act as an educator by providing unique and important facts to inform the visitor’s curiosity.
• Monitor visitors’ activities to ensure compliance with establishment or tour regulations and safety practices
• Provide directions and other pertinent information to visitors
• Greet and register visitors, and issue any required identification badges or safety devices
• Distribute brochures, show audiovisual presentations, and explain establishment processes and operations at tour sites
• Research various topics, including site history, environmental conditions, and client’s skills and abilities to plan appropriate expeditions, instruction, and commentary
• Select travel routes and sites to be visited based on knowledge of specific areas
• Working in our retail store and light janitorial duties
• All other duties as required

Skills

Customer service

Oral communication

Teamwork

Self-starter

Microsoft Excel

Microsoft Outlook

Education

High School Diploma or equivalent

Some college coursework completed

Tools

Excel

Outlook

Job description

Heaven Hill Brands seeks a part-time Bourbon Educator to host guided walking tours and tastings at the Evan Williams Bourbon Experience in Louisville, KY. This on-site role requires open weekend availability and the ability to engage visitors with accurate product information and heritage stories.

You will greet guests, register visitors, distribute materials, and assist in the retail store, while maintaining safety and delivering excellent customer service using basic Microsoft Office skills.