Distillery Experience Ambassador – Bourbon Tours & Tastings

Suntory-Global-Spirits; Kentucky; On-site; USD 35,000 - 50,000; Full time

Job summary

Suntory Global Spirits is seeking an Experience Ambassador for their Clermont, KY distillery. In this role, you'll lead tours showcasing the bourbon-making process, host tastings, and provide exceptional customer service while sharing our rich heritage.

Ideal candidates will have a passion for bourbon, strong storytelling abilities, and outstanding communication skills. A Bachelor's degree and experience in hospitality are preferred. Join us to create memorable experiences for visitors!

Qualifications

• Exceptional presentation and storytelling abilities.
• A genuine passion for bourbon and Kentucky's heritage.
• Outstanding communication and interpersonal skills.
• Energetic and friendly personality with a strong work ethic.
• Ability to think quickly and handle various situations.
• Strong customer service mindset and dedication to teamwork.
• Ability to stand for extended periods and lift up to 44 lbs.
• Excellent command of the English language.

Responsibilities

• Lead immersive distillery tours showcasing the bourbon-making process.
• Host engaging tastings and educate guests about the bourbon portfolio.
• Provide top-notch customer service and answer questions.
• Manage tour groups for a smooth visitor experience.
• Welcome guests and manage check-in and bookings.

Skills

Presentation and storytelling abilities

Passion for bourbon

Communication skills

Customer service mindset

Education

Bachelor's degree or equivalent experience

Tools

Point of Sale (POS) systems

Microsoft applications

Job description

Suntory Global Spirits is seeking an Experience Ambassador for their Clermont, KY distillery. In this role, you'll lead tours showcasing the bourbon-making process, host tastings, and provide exceptional customer service while sharing our rich heritage.

Ideal candidates will have a passion for bourbon, strong storytelling abilities, and outstanding communication skills. A Bachelor's degree and experience in hospitality are preferred. Join us to create memorable experiences for visitors!