Boston IT Consultant - Equity & Unlimited PTO

Pliancy; Boston (MA); On-site; USD 75,000 - 85,000; Full time

Benefits offered by this job

Healthcare coverage

Medical HRA

Dental and vision

Unlimited PTO

New parent leave

Commuter benefits

Mileage reimbursement

Employee stock options

Job summary

Pliancy is seeking an on-site IT support professional to work with life sciences and capital management clients in the Boston region. You'll handle day-to-day IT operations, engage closely with clients, and collaborate with a team dedicated to solving complex tech problems.

Ideal candidates have 4+ years of general IT support, MacOS/Windows expertise, and strong communication skills. The role offers commuter benefits, mileage reimbursement, and opportunities for professional growth.

Qualifications

• Willing and able to commute within Boston
• 4+ years of general IT support experience
• MacOS and Windows desktop experience
• MDM (Addigy, Intune) experience
• Working knowledge of Active Directory/Azure AD
• Experience with common SaaS offerings (including Microsoft365, Box, Dropbox, and Egnyte)
• Working functional knowledge of public cloud (AWS, Google Cloud, Microsoft Azure), with particular emphasis on IaaS and PaaS technology
• General understanding of network fundamentals, including wireless mesh networks
• Excellent soft skills (relationship-building, communication, stress management)
• Experience supporting and communicating with executive teams
• Proven ability to learn new technologies quickly
• Troubleshooting experience (ability to work through issues methodically)
• Ability & willingness to properly document processes and assets
• A sense of pride and ownership in your work
• A team-centric mentality, with a focus on collaboration, communication, documentation, improving processes, and succeeding together
• Authorization to work in USA for any employer

Responsibilities

• Drive the adoption of forward-thinking technology in rapid-growth environments
• Develop unique, cutting-edge solutions to business problems by leveraging technology
• Provide high-touch support to executives, executive assistants, and staff
• Troubleshoot day-to-day technical issues and assist with daily requests
• Create new users, configure laptops, and set up desks/workstations
• Train users on and assist with the use of tools and technology to meet business needs
• Document assets, configurations, passwords, processes, etc. to ensure current and accurate records
• Assist with office moves, upgrades, and AV deployments

Skills

IT support

MacOS

Windows

AD/Azure AD

SaaS apps

Public cloud

Networking basics

Executive support

Documentation

Team collaboration

Commute to Boston

Troubleshooting

Pride & ownership

Client-facing

Tools

Addigy

Intune

Microsoft 365

Box

Dropbox

Egnyte

ServiceNow

PowerShell

Job description

Pliancy is seeking an on-site IT support professional to work with life sciences and capital management clients in the Boston region. You'll handle day-to-day IT operations, engage closely with clients, and collaborate with a team dedicated to solving complex tech problems.

Ideal candidates have 4+ years of general IT support, MacOS/Windows expertise, and strong communication skills. The role offers commuter benefits, mileage reimbursement, and opportunities for professional growth.