Information Technology Consultant

Pliancy; Boston (MA); On-site; USD 75,000 - 85,000; Full time

Benefits offered by this job

Commuter benefits

Mileage reimbursement

Healthcare premium coverage

Dental and vision plans optional

Unlimited PTO

Paid parental leave

Employee stock options

HRA provided

Job summary

Pliancy is seeking an experienced IT Support Specialist to help modernize client technology in Boston. You will work on-site at client offices, providing day-to-day IT operations support, project work, and hands-on troubleshooting with a team that values people-first problem solving.

You’ll engage with life sciences and capital management clients, documenting processes, training users, and contributing to internal initiatives. A strong communicator who loves learning new tech will thrive here.

Qualifications

• Willing and able to commute within Boston.
• 4+ years of general IT support experience.
• MacOS and Windows desktop experience.
• MDM experience (Addigy, Intune).
• Working knowledge of Active Directory/Azure AD.
• Experience with Microsoft 365, Box, Dropbox, and Egnyte.
• Working knowledge of public cloud (AWS, Google Cloud, Azure) with IaaS/PaaS focus.
• General understanding of network fundamentals, including wireless mesh.
• Excellent soft skills (communication, relationship-building, stress management).
• Experience supporting and communicating with executive teams.
• Proven ability to learn new technologies quickly.
• Troubleshooting experience with methodical approach.
• Documentation and asset management mindset.
• Team-oriented with collaboration and process improvement focus.

Responsibilities

• Drive the adoption of forward-thinking technology in rapid-growth environments.
• Develop unique, cutting-edge solutions to business problems leveraging technology.
• Provide high-touch IT support to executives, assistants, and staff.
• Troubleshoot day-to-day technical issues and respond to daily requests.
• Create new users, configure laptops, and set up desks/workstations.
• Train users on tools and technology to meet business needs.
• Document assets, configurations, passwords, and processes for accuracy.
• Assist with office moves, upgrades, and AV deployments.

Skills

4+ years IT support

Strong communication & relationship

MacOS and Windows expertise

Ability to learn quickly

Tools

Addigy

Intune

Active Directory/Azure AD

Microsoft 365

Box

Dropbox

Egnyte

AWS / GCP / Azure (IaaS/PaaS)

PowerShell

ServiceNow

Job description

Pliancy is fundamentally changing the way businesses value technology. We're on a mission to prove that the right technology (and the right technologists) can help accelerate progress toward radical, ambitious goals. Pliancy specializes in partnering with life sciences organizations, capital management firms, and emerging startups, providing IT support to bold leaders pushing science and technology forward.

Our employees and clients find that we’re starkly different from other IT organizations because we challenge the status quo in two major ways: by putting people first in every decision we make, and by innovating towards simplicity every chance we get. As a people-first company that invests in the long-term success of our employees, we’re looking for creative thinkers who like to solve interesting problems. We prioritize curiosity and empathy in all of our hiring decisions.

About the Role

What's an average day like?

The clients you’ll work with are primarily life sciences organizations and capital management firms. Pliancy prides itself on working with clients who respect our team and expertise. You will typically be integrated with your assigned client(s), focusing on meeting their IT operational needs. You’ll get to solve interesting, important challenges in collaboration with teammates who have a passion for technology and helping people. If you love innovating, building relationships, and socializing with fellow team members, you’ll love our culture.

A typical week is a mix of four-hour and eight-hour scheduled site visits consulting with your primary clients, researching solutions, implementing projects, using technology to improve processes and workflows, improving documentation, training users, and responding to ad-hoc requests. When not scheduled at your clients’ sites, you may drop in at the local office to collaborate with a coworker on pending issues. The remainder of the time is spent with the team on internal solutions, special projects, ticket escalations, and learning new technologies.

Who are we looking for?

You are passionate about technology and love learning new things. You’re an attentive, curious person who loves connecting with the people you support and working in a team environment. To you, clients are people, not just ticket numbers or cases to solve; you build relationships and, as a by-product, you build trust. Few things make you feel better at the end of a workday than helping your team work swiftly and efficiently toward a common goal. You look out for your clients and colleagues, and they’re grateful for your responsiveness. You enjoy solving business problems through the clever use of emerging technologies, often pioneering the adoption of new tools.

Responsibilities

• Drive the adoption of forward-thinking technology in rapid-growth environments
• Develop unique, cutting-edge solutions to business problems by leveraging technology
• Provide high-touch support to executives, executive assistants, and staff
• Troubleshoot day-to-day technical issues and assist with daily requests
• Create new users, configure laptops, and set up desks/workstations
• Train users on and assist with the use of tools and technology to meet business needs
• Document assets, configurations, passwords, processes, etc. to ensure current and accurate records
• Assist with office moves, upgrades, and AV deployments

Requirements

Note: We will review and consider all applicants.

Should have

• Willing and able to commute within Boston
• 4+ years of general IT support experience
• MacOS and Windows desktop experience
• MDM (device posturing) experience (Addigy, Intune)
• Working knowledge of Active Directory/Azure AD
• Experience with common SaaS Offerings (including, but not limited to, Microsoft365, Box, Dropbox, and Egnyte)
• Working functional knowledge of public cloud (AWS, Google Cloud, Microsoft Azure), with particular emphasis on IaaS and PaaS technology
• General understanding of network fundamentals, including wireless mesh networks
• Excellent soft skills (relationship-building, communication, stress management)
• Experience supporting and communicating with executive teams
• Proven ability to learn new technologies quickly
• Troubleshooting experience (ability to work through issues methodically)
• Ability & willingness to properly document processes and assets
• A sense of pride and ownership in your work
• A team-centric mentality, with a focus on collaboration, communication, documentation, improving processes, and succeeding together
• Authorization to work in USA for any employer

Nice to Have

• Prior experience supporting capital management firms (VC/PE/hedge) or life sciences companies
• Experience implementing compliance controls (such as HITRUST or SOX)
• ServiceNow experience
• PowerShell & scripting experience

Physical & Work Environment

Our consulting roles are hands-on and client-facing. This position may require the ability, with or without reasonable accommodation, to perform the essential functions of the job, which may include:

• Regularly lifting, carrying, and moving computer equipment and related items weighing up to 50 pounds.
• Occasional crouching, kneeling, and crawling under desks or into tight spaces to access cabling, power, and equipment.
• Standing, walking, and moving between client workstations, conference rooms, and IT/network spaces for extended periods.
• Using a computer and standard office equipment for prolonged periods.

This role is focused on supporting our clients in Boston, so you’ll regularly commute within the region and work on-site at client offices during standard business hours, in line with their needs. Pliancy offers commuter benefits and mileage reimbursement in accordance with IRS guidelines.

• Salary $75,000-85,000 per year, dependent on experience, plus a quarterly incentive pay program
• Healthcare: Premiums 100% covered for employees, 50% for dependents for our base level plan with the option to upgrade
• Medical HRA: Company-funded reimbursement account to help cover copays, deductibles, and coinsurance
• Optional dental and vision plans are offered for you to opt into
• Unlimited PTO
• Paid leave for new parents
• Employer-funded commuter benefits and mileage reimbursement
• Employee stock options so you can share in Pliancy's success

Why work with us?

• Community-minded, empathetic teammates who take pride in their work and make it fun, too
• A manager who will help you grow and identify opportunities for career development
• The opportunity to support clients solving challenging problems in pursuit of meaningful goals
• Flexible schedule designed to empower your communication and time management skills
• Benefits and perks built to meaningfully support you and your family