Borough Permits Supervisor

Cityofnewyork; New York (NY); On-site; USD 85,000 - 110,000; Full time

Job summary

The City of New York Department of Environmental Protection is seeking an experienced Principal Administrative Associate II to serve as Permits Supervisor for Borough Operations. You will oversee permit matters, assign work using Agency software, monitor time and leave, and drive performance metrics across the Borough Office.

Appointments are subject to OMB approval. Location includes Staten Island and Manhattan Borough Offices with a 35-hour work week and emphasis on strong customer service and

Qualifications

• Baccalaureate degree with two years of satisfactory full-time progressively responsible clerical/administrative experience, one year of which in administrative capacity or supervising staff.
• Associate degree or 60 semester credits with three years of relevant experience including one year supervisory experience.
• Four-year high school diploma and four years of clerical/administrative experience including one year supervisory experience.
• Education/experience equivalent to 1-3 above with one year supervisory experience.

Responsibilities

• Serve as the authority on all permit-related matters for all subordinate employees in the Borough Office.
• Utilize Agency software to distribute and manage the work of all Permits Unit employees.
• Monitor time & leave and oversee CityTime and personnel-related matters for subordinates.
• Conduct performance evaluations and issue tasks & standards to all subordinates.
• Analyze Permits Unit workflow to ensure optimal operation and maintained productivity.
• Perform Quality Assurance checks at permit processing intervals and on tasks.
• Report performance metrics of the Permits Unit to Borough Office Administrative Liaison and/or Borough Manager.

Skills

Customer service

Supervisory experience

UMAX & PARIS

Performance metrics

Education

Baccalaureate + 2 years clerical/administrative experience

Associate degree + 3 years clerical/administrative experience

High school diploma + 4 years clerical/administrative experience

Education/experience equivalent with supervisory experience

Job description

The City of New York Department of Environmental Protection is seeking an experienced Principal Administrative Associate II to serve as Permits Supervisor for Borough Operations. You will oversee permit matters, assign work using Agency software, monitor time and leave, and drive performance metrics across the Borough Office.

Appointments are subject to OMB approval. Location includes Staten Island and Manhattan Borough Offices with a 35-hour work week and emphasis on strong customer service and