Permits Supervisor

Cityofnewyork; New York (NY); On-site; USD 85,000 - 110,000; Full time

Job summary

The City of New York Department of Environmental Protection is seeking an experienced Principal Administrative Associate II to serve as Permits Supervisor for Borough Operations. You will oversee permit matters, assign work using Agency software, monitor time and leave, and drive performance metrics across the Borough Office.

Appointments are subject to OMB approval. Location includes Staten Island and Manhattan Borough Offices with a 35-hour work week and emphasis on strong customer service and

Qualifications

• Baccalaureate degree with two years of satisfactory full-time progressively responsible clerical/administrative experience, one year of which in administrative capacity or supervising staff.
• Associate degree or 60 semester credits with three years of relevant experience including one year supervisory experience.
• Four-year high school diploma and four years of clerical/administrative experience including one year supervisory experience.
• Education/experience equivalent to 1-3 above with one year supervisory experience.

Responsibilities

• Serve as the authority on all permit-related matters for all subordinate employees in the Borough Office.
• Utilize Agency software to distribute and manage the work of all Permits Unit employees.
• Monitor time & leave and oversee CityTime and personnel-related matters for subordinates.
• Conduct performance evaluations and issue tasks & standards to all subordinates.
• Analyze Permits Unit workflow to ensure optimal operation and maintained productivity.
• Perform Quality Assurance checks at permit processing intervals and on tasks.
• Report performance metrics of the Permits Unit to Borough Office Administrative Liaison and/or Borough Manager.

Skills

Customer service

Supervisory experience

UMAX & PARIS

Performance metrics

Education

Baccalaureate + 2 years clerical/administrative experience

Associate degree + 3 years clerical/administrative experience

High school diploma + 4 years clerical/administrative experience

Education/experience equivalent with supervisory experience

Job description

NOTE: Only those serving in the permanent civil service title of Principal Administrative Associate will be considered for interview.

The NYC Department of Environmental Protection (DEP) enriches the environment and protects public health for all New Yorkers by providing 1.1 billion gallons of high-quality drinking water, managing wastewater and storm water, and reducing air, noise, and hazardous materials pollution. Department of Environmental Protection (DEP) is the largest combined municipal water and wastewater utility in the country, with nearly 6,000 employees. Department of Environmental Protection's (DEP's) water supply system is comprised of 19 reservoirs and 3 controlled lakes throughout the system's 2,000 square mile watershed that extends 125 miles north and west of the City.

The Bureau of Customer Services (BCS) oversees the production and collection of water and wastewater bills along with all the work required to maintain our citywide network of meters and meter reading devices. Bureau of Customer Services serves approximately 836,000 customers and collects more than $4.5 billion in revenue each year.

The New York City Department of Environmental Protection (DEP) provides clean drinking water, wastewater treatment, and stormwater management for the residents of New York City. The Bureau of Customer Services (BCS) oversees metering, billing, and field inspection operations supporting more than 800,000 accounts citywide.

The Bureau of Customer Services is seeking an experienced candidate to serve as a Principal Administrative Associate II; the selected candidate will serve as Permits Supervisor for Borough Operations. Under the direction of the Borough Manager, the selected candidate will: serve as the authority on all permit related matters for all subordinate employees in the Borough Office; utilize Agency software to distribute and manage the work of all Permits Unit employees; monitor time & leave and oversee all CityTime and personnel related matters for subordinate employees; conduct performance evaluations and issue tasks & standards to all subordinate employees; analyze the Permits Unit workflow to ensure it operates at an optimal level and that productivity is adequately maintained; perform Quality Assurance checks at all Permit processing intervals and on all permits tasks; be responsible for reporting the performance metrics of the Permits Unit to the Borough Office Administrative Liaison and/or Borough Manager.

Appointments are subject to OMB approval.

For additional information about DEP visit us at www.dep.nyc.gov

Location

Staten Island Borough Office

Manhattan Borough Office

Hours/Shift

35 hours per week

Physical/Environmental Factors

• Prolonged sitting.
• Prolonged Standing.
• Extensive typing for data entry work.
• Heavy customer service environment.

Preferred Skills

• Strong Customer Service Experience
• Supervisory experience
• Knowledge of UMAX & PARIS
• Monitoring Borough Office Metrics & making adjustments as necessary

PRINCIPAL ADMINISTRATIVE ASSOC - 10124

Qualifications

1. A baccalaureate degree from an accredited college and two years of satisfactory full-time progressively responsible clerical/administrative experience, one year of which must have been in an administrative capacity or supervising staff performing clerical/administrative work of more than moderate difficulty; or
2. An associate degree or 60 semester credits from an accredited college and three years of satisfactory full-time progressively responsible clerical/administrative experience including one year of the administrative supervisory experience described in "1" above; or
3. A four-year high school diploma or its educational equivalent approved by a state's department of education or a recognized accrediting organization and four years of satisfactory full-time progressively responsible clerical/administrative experience including one year of the administrative supervisory experience as described in "1" above; or
4. Education and/or experience equivalent to "1", "2", or "3" above. However, all candidates must possess the one year of administrative or supervisory experience as described in "1" above. Education above the high school level may be substituted for the general clerical/administrative experience (but not for the one year of administrative or supervisory experience described in "1" above) at a rate of 30 semester credits from an accredited college for 6 months of experience up to a maximum of 3-year.

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.